To close your account, all products and features must have a $0 balance. This means you must withdraw all funds from Albert Cash, Savings, and Investing, sell any investments, and repay any outstanding Instant balances.
To close your account in app:
- Go to the "Profile" tab (👤).
- Tap the menu in the top left (☰).
- Tap "Help Center."
- Choose "Close my Albert account."
For additional help bring your balances to $0, follow these steps:
- Withdraw from Cash
- Withdraw from Savings
- Sell Investments
- Withdraw from Investing
- Repay Instant balance
You can also text support at (639-37) for help closing your account once your Cash, Savings, Investing, and Instant balances are all brought to $0.