Incorrect account balances

If your account balances are incorrect, this issue may be resolved by refreshing your accounts.

Go to the "Move money" tab (🔃).
Tap "Linked accounts."
Tap the institution with the incorrect information.
Under "Actions," tap "Refresh."

It can take up to 24 hours for some direct deposits to appear in the app and for the correct balance and complete transaction list to populate with some newly connected accounts. If you've recently added the account, please wait 24 hours and follow the steps above.

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Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits to Albert Cash accounts on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date. To be eligible for a direct deposit bonus, you need to receive a qualifying direct deposit and meet the spend requirements. Cash back terms apply. See app for details. Savings bonus may vary. Download to see if you qualify for Albert Instant. Repay the Instant advance with your next paycheck. Fees may apply. When you join Albert, you’ll set up an Albert Cash account and a 30-day trial for Albert Genius as part of the sign-up process. If you cancel within 30 days of signing up, you will not be charged for your subscription. Your subscription will auto-renew until canceled. Even if you cancel, you can continue to access Albert Cash and Instant. If you cancel, you will lose certain benefits associated with your Genius subscription, such as Investing, access to Albert’s financial experts, free in-network ATM withdrawals, and more.

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