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Incorrect account balances

If your account balances are incorrect, this issue may be resolved by refreshing your accounts.

  1. Go to the "Move money" tab (🔃).
  2. Tap "Linked accounts."
  3. Tap the institution with the incorrect information.
  4. Under "Actions," tap "Refresh."
It can take up to 24 hours for some direct deposits to appear in the app and for the correct balance and complete transaction list to populate with some newly connected accounts. If you've recently added the account, please wait 24 hours and follow the steps above.

 

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