To cancel Albert Genius, please contact Albert support.
To contact support:
- Tap the Profile icon on the lower right of the app's screen.
- Tap "Help"
- Select "Contact Support"
If you have a monthly Albert Genius subscription, your subscription will be cancelled immediately, and there will be no further charges.
If you sign up for an annual Albert Genius subscription, you will receive a full refund if you cancel in the first month. If you cancel after the first month, your refund will be prorated for the time the service was active. This will also cancel the the Savings bonus that comes with an annual Albert Genius subscription.
Note: Pausing your Albert Savings and/or toggling off the billed account in the app does not cancel your Albert Genius subscription. To cancel your Genius subscription, you must either text our support staff or deactivate your account completely in the help center.