Missing an account

Some institutions may experience a delay in sending us all of your account information. Please try refreshing your institution to see if the missing accounts appear:

Go to the "Move money" tab (🔃).
Tap "Linked accounts."
Tap the institution with the missing account.
Under "Actions," tap "Refresh."

You may encounter an alert that your bank needs to ask you your security questions. If so, please tap "Update credentials" from the institution screen to complete that step. It may take our account connection partner up to 24 hours to receive this information.

If you recently added an account to Albert, it can take up to 24 hours for all of your accounts to appear.

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Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits to Albert Cash accounts on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date. To be eligible for a direct deposit bonus, you need to receive a qualifying direct deposit and meet the spend requirements. Cash back terms apply. See app for details. Savings bonus may vary. Download to see if you qualify for Albert Instant. Repay the Instant advance with your next paycheck. Fees may apply. When you join Albert, you’ll set up an Albert Cash account and a 30-day trial for Albert Genius as part of the sign-up process. If you cancel within 30 days of signing up, you will not be charged for your subscription. Your subscription will auto-renew until canceled. Even if you cancel, you can continue to access Albert Cash and Instant. If you cancel, you will lose certain benefits associated with your Genius subscription, such as Investing, access to Albert’s financial experts, free in-network ATM withdrawals, and more.

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Securities products and services offered to self-directed investors through Albert Securities, LLC Member FINRA / SIPC. Albert Securities, LLC, Albert Investments, LLC and Albert Corporation are separate but affiliated companies. For more information about Albert Securities, LLC, see FINRA Broker Check. Securities products are not FDIC insured or bank guaranteed, and may lose value.

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