Albert's Terms of Use

Welcome to Albert. These Terms of Use (“Terms”) govern your use of products and services provided by Albert Corporation and its affiliated businesses Albert Cash, LLC, Albert Investments, LLC (“Albert Investments”), Albert Securities, LLC (“Albert Securities”), and Albert Insurance Services, LLC (collectively “Albert”, “we”, “us”, or “our”). You can view information relating to our products and services from the website located at https://albert.com/ (the “Site”), and you can access and use Albert’s products and services by downloading our mobile device application (the “App”) available from the Apple App Store and Google Play Store. To make these Terms easier to read, the Site, our services and the App are collectively called the “Services”. You agree to receive all disclosures electronically. See “E-Consent Terms” below for more information.

ARBITRATION NOTICE: UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST AGREE TO THESE TERMS BY FOLLOWING THE OPT-OUT PROCEDURE SPECIFIED IN THE “DISPUTE RESOLUTION BY BINDING ARBITRATION” SECTION BELOW, AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE “DISPUTE RESOLUTION BY BINDING ARBITRATION” SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND ALBERT WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

Agreement to Terms

By using any of our Services or clicking “Continue” or “Agree and Continue” (or a similar button or link) when provided with a link or other access to these Terms and Privacy Policy, you agree to be bound by these Terms and Privacy Policy. If you don’t agree to be bound by these Terms and Privacy Policy, do not use the Services or click “Continue”. Please retain a copy of these Terms. Please see our Privacy Policy for information about how we collect, use, and disclose your personal information. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Eligibility to use Services

You may use the Services only if you: (i) are eighteen (18) years or older and capable of forming a binding contract with Albert; (ii) are a United States citizen (or a legal U.S. resident); (iii) are the owner of the bank deposit account or a credit union share draft account with a U.S. financial institution (any such account, a “Bank Account”) that is connected to your Albert Account; (iv) do not reside in a jurisdiction that restricts the use of internet-based applications or the ability to enter into contracts such as these Terms for any reason; and (v) are not barred or otherwise prohibited from using the Services under applicable law. We refer to a bank and a credit union interchangeably as a “bank”. If your Bank Account is a joint account, you represent and warrant that you have the authority to bind the absent account holder and to enter into these Terms.

Description of services

Albert’s mission is to make managing money accessible to all Americans. We accomplish this through our mobile-phone based app and supporting technology which provide personal financial management services. An account at Albert (an ”Albert Account”) gives you access to the following products, subject to their applicable terms:

• Albert Subscription: offers access to our Budgeting, Protect, Investing, and Savings with Wells Fargo, N.A., Member FDIC features.
• Albert Genius: offers access to financial experts for guidance and help with personal financial matters. You'll have access to all features within the Albert app, such as Albert Cash, Albert Savings, Albert Instant Overdraft Coverage, cash back, mobile check deposit, and fee-free in-network ATMs.
• Albert Cash: a checking account with no-minimum deposit requirements (other than to maintain a sufficient balance for your Albert Cash transactions). Albert is not a bank. Banking services are provided by Sutton Bank, Member FDIC.
• Albert Instant Overdraft Coverage: For qualified Genius accountholders, Albert also offers  overdraft advance coverage that enables you to draw your Albert Cash account negative for certain transactions up to a specified amount.
• Albert Savings: a savings account that helps you save automatically. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank, and Wells Fargo, N.A.
• Albert Investing: allows you to buy and sell market securities through self-directed investments and managed options.
• Albert Budgeting: monitors your financial health, tracking recent bills, spending, and savings across all accounts (the Albert Account and linked external accounts), sending alerts so you can monitor your money habits and flag subscriptions you may have forgotten about.
• Bill Reduction: Albert can negotiate bills on your behalf for things you pay for monthly like internet and phone bills.
• Albert Protect: monitors your identity, credit, and transactions for suspicious activity.
• Albert Insurance: Albert customers can obtain renters and life insurance and get quotes for car insurance.

Albert is not responsible for any third-party fees that may be incurred as a result of using any of the Services. See the product-specific sections below for additional terms and details; certain products may have a separate agreement.

E-Consent Terms

We require your consent to, and approval of, these “E-Consent Terms” as a condition to your using the Services, the Site or the App.

Introduction

These E-Consent Terms notify you of your rights when receiving electronic disclosures, records, notices, and information (“E-Communications”). E-Communications you may receive include but are not limited to these Terms, Account Agreement, Cardholder Agreements, Albert’s Privacy Policy, the Investments Notice, Albert Account statements, change in terms notices, error resolution communications, and tax statements. By using the Site or the App, you acknowledge and agree: (i) that you have read and understand these Terms; (ii) that you wish to enter into these Terms electronically; (iii) to receive all regulatorily-required and other E-Communications electronically; (iv) all E-Communications provided to you In electronic form are deemed to have been provided in "written" form; and (iv) you received these E-Consent Terms and that you consent to conduct all transactions with us and our third-party partners, service providers, and vendors (“Partners”) electronically and to receive all E-Communications electronically. The date of receipt of any E-Communications will be deemed the date on which such notice is transmitted by Albert.

Option for paper or non-electronic records

You may request E-Communications in paper copy by sending an e-mail to consent@albert.com or contacting our Partners directly. We reserve the right to determine which E-Communications require a paper copy in accordance with applicable law, and charge a fee, at our discretion, for providing such paper copies.

Scope of Consent

Your E-Consent applies to all interactions online concerning you and us (and/or our Partners, as applicable) and includes interactions engaged in on any mobile device (whether smartphone, tablet or otherwise) or computer. By agreeing to these Terms, you are consenting to have us (and/or our Partners, as applicable) process your information and interact with you electronically. We (and/or our Partners, as applicable) may also send you E-Communications that are related to our (and their) interactions and transactions with you. E-Communications may be provided online through our App or Site, or our Partners’ apps or websites, and may be provided by e-mail. For information about our marketing communications, please see the Privacy Policy.

Withdrawing consent

Your consent to receive E-Communications will remain in effect until you withdraw it. You may withdraw your consent to receive E-Communications by sending an e-mail to consent@albert.com. If you withdraw your consent to receive E-Communications, Albert reserves the right to either restrict or close your Albert Account in whole or in part, including all of your product-specific accounts.

Any withdrawal of your consent to receive E-Communications will be effective only after we have a reasonable period of time to process your withdrawal. Please note that your withdrawal of consent to receive E-Communications will not apply to E-Communications provided by us to you before the withdrawal of your consent becomes effective.

Updating your contact information

It is your responsibility to provide us with a true, accurate and complete email address, contact, and other information and to maintain and update promptly any changes in this information. You can update your contact information (such as your email address) through the app or by contacting us at 639-37 or support@albert.com. We are not responsible for any delay or failure in your receipt of the E-Communications if we send the E-Communications to the last email address you have provided to us.

Technology requirements to access services

To access and use the App and our services, you will need a mobile device capable of accessing the Internet and running the Albert App via either Apple iOS or Android (see relevant app store details for specific hardware and iOS requirements), text message capability, access to an e-mail account and an Internet browser that supports 128-bit encryption. To read certain documents, you may also need a PDF file reader, which can be obtained online for free. To retain a copy of E-Communications for future reference, you will need a printer or a storage device with sufficient space, such as your computer's disk drive, or space to store screenshots on your mobile device. You may send any questions regarding the hardware and software requirements directly to us or to our Partners.

Changes to Terms or Services

We may modify the Terms, including but not limited to supplementing or removing any provision, at any time in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site and App with a new Revision Date at the top or through e-mail or other communications (which may include E-Communications). It’s important that you review the Terms whenever we modify them in any way because if you continue to use any of the Services after we have posted modified Terms on the Site or App, you are confirming to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you will not be allowed to use the Services anymore. Because our Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, in our sole discretion.

Registration and your information

To use the Services, you’ll create an Albert Account. The process includes providing and verifying a valid phone number, providing an e-mail address and password, and providing identity related information. As part of creating your account, you will also be required to provide the online credentials details of your external Bank Account, such as the username, password and/or other credentials that allow you to access your Bank Account on the Internet.

Important Information about Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we or our Partners will ask for your legal name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

For our compliance purposes and in order to provide the Services to you, you hereby authorize us (or our Partners) to obtain, verify, and record information and documentation that helps us verify your identity and Bank Account details. When you create your Albert Account and from time to time thereafter, we may require you to and you hereby agree to provide and/or confirm information and documentation that will allow us to identify you, such as:

• A copy of your government-issued photo ID, such as a passport or driver’s license;
• A copy of a utility bill, bank statement, affidavit, or other bill, dated within three (3) months of our request, with your name and U.S. street address on it; and
• Such other information and documentation that we may require from time to time, including biometric information.

It’s important that you provide us with accurate, complete and up-to-date information for your Albert Account and external Bank Account, and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we may suspend or terminate your Albert Account and the Services. You understand and agree that if Albert sends you an E-Communication but you do not receive it because your contact information on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive any E-Communications, Albert will be deemed to have provided the E-Communication to you.

You agree that you won’t disclose your Albert Account password to anyone and you’ll notify us immediately of any unauthorized use of your Albert Account. You also agree not to transfer your Albert Account to any third party. You’re responsible for all activities that occur under your Albert Account, whether or not you know about them.

You may not create more than one Albert Account and may not associate excessive numbers of mobile devices with a single Albert account.

Albert Subscription

The Albert subscription gives you access to our Budgeting, Protect, Investing, and the Savings feature offered through Wells Fargo, N.A., Member FDIC (such subscription, the “Albert Subscription”). Savings funds are FDIC-insured up to $250,000 on a pass-through basis, subject to certain government-imposed limitations. Your FDIC insurance is subject to Albert maintaining accurate records, a positive determination by the FDIC as receiver if Wells Fargo should fail, and subject to aggregation of all of your deposits held at Wells Fargo. Albert is not itself an FDIC-insured institution.  FDIC deposit insurance coverage only protects against the failure of the FDIC-insured depository institution into which Albert deposits your funds for your benefit.

You will not have access to our other features without upgrading to our Albert Genius fee. The Albert Subscription costs $9.99 per month and you can try the product for thirty (30) days before you are charged. Your Subscription Payment (as defined below) will automatically renew unless you cancel your account by following the cancellation instructions below. Albert may temporarily charge a discounted price for your Subscription Payment at our discretion. You can cancel your Albert Subscription or close your account at any time in multiple ways:

1. In the app, going to Profile → Menu → Help center → Deactivate or close my accounts
2. Texting Genius at 639-37
3. E-mailing support@albert.com

You must have an Albert Savings and Investing balance of $0 to cancel your Albert subscription. If you have a pending deposit to your Albert Savings or Investing account, or have an unsettled trade with your Albert Investing account, you may be required to wait until such transactions have settled to bring your account balances to $0. If you have questions or require help with cancellation, please reach out to our Genius agents for support using the contact information described above.

When you initially create or reactivate an Albert account, you can deactivate or close your account within thirty (30) days of your scheduled payment and the Subscription Payment will not be charged.

Albert may suspend or close your Albert Genius account if you fail to pay the Subscription Payment on time.

YOUR AUTHORIZATION FOR DEBITS AND CREDITS VIA ACH, REAL-TIME PAYMENT OPTION, OR OTHER SIMILAR PAYMENT OPTION

By agreeing to the Albert Subscription and/or Smart Money feature, you provide your electronic signature to these Terms and you authorize Albert to electronically debit and credit any linked funding source and the Albert Account as it relates to the relevant Service (as described below) via the Automatic Clearing House (“ACH”), real-time payment option, and/or other similar payment option and, if applicable, to correct erroneous debits and credits via ACH, real-time payment option, and/or other similar payment option. Your continued use of any of the Services reaffirms your authorization set forth above and your authorization will remain in full force and effect until rescinded (as set forth below).

Authorization for Recurring Automatic Payments

With respect to the Albert subscription payment (“Subscription Payment”), Albert will debit your primary bank account or any linked accounts on or after your due date for the Subscription Payment until you deactivate or close your Albert account. If your primary bank account has insufficient funds to pay for your Subscription Payment, you also authorize Albert to debit any other bank accounts you linked to Albert, or any Albert accounts, to pay for your Subscription Payment. Albert may take up to thirty (30) days to charge you for your Subscription Payment after you open your Albert account. Albert may also charge less than the stated Subscription Payment amount in the App or split Subscription Payments into separate charges at its discretion. Your Subscription Payment price is subject to change at renewal at Albert’s sole discretion. You further authorize Albert to initiate credit and debit entries to correct any erroneous credits or debits to any bank accounts used for your Subscription Payment. You can view your funding sources in the app on Profile → Linked accounts.

With respect to Smart Money, the amount and/or the day of the week that we debit your Bank Account may vary and such debits may be more or less than previous debits. The range for these transfers is typically $5 to $100 per transfer, but may be up to $350. You have the right to receive notice of any debit that would vary from the amounts stated, but you agree that we are only required to provide advance notice if a particular debit from your Bank Account would be more than the maximum amount previously authorized by you when enabling the respective feature. Since our policy is that no single debit will exceed the maximum amount, we do not expect to provide advance notice for any debit from your Bank Account as a result of your use of Smart Money.

Your authorization set forth above may be rescinded only if you notify Albert that you wish to revoke such authorization in the following manner:

1. For Albert Savings, turn off automatic savings in the App.
2. For the Subscription Payment, go to Profile → Menu → Help center → Deactivate or close my accounts
3. Text Genius at 639-37
4. E-mail support@albert.com

You must notify us that you are exercising your right to stop a debit or revoke your authorization for automatic debits at least three (3) banking days before the next scheduled debit date. Similarly, if you revoke your authorization via the means above, it may not stop a pending debit transaction for up to three (3) banking days. If you revoke your authorization via the means above, but you do so less than three (3) banking days before the next scheduled debit date, we may nonetheless attempt, in our sole discretion, to cancel that scheduled debit transaction. However, we assume no responsibility for our failure to do so.

You agree to cooperate with us in correcting errors that may occur as part of our provision of any of our Services to you. If you receive funds or a credit in an amount greater than what you are entitled to receive under any of our Services and these Terms, then you agree to immediately return and pay such excess amount to us. You agree that we and our agents may reverse, withdraw or cancel any debit, transaction or item that provided you with funds in error. You agree that an error occurred if we or our agents send any funds to you after we receive evidence indicating that you defrauded us or provided us or our agents with false information. You agree that we may initiate a new ACH, real-time payment option, and/or other similar payment option debit to your Bank Account in an amount equal to such overpayment plus the amount of expenses we incurred in recovering such overpayment, including the amount of your obligations, if any, under the “Indemnity” provision below. This paragraph shall survive termination, discontinuation, or cancelation of any of the Services or your Account for any reason.

Albert Genius

Albert Genius gives you access to the full suite of Albert products, inclusive of those offered through the Albert Subscription. Products and features include:

• Financial accounts: Albert Cash, Albert Savings, and Albert Investing
• Protect: identity protection and credit monitoring
• Financial advice: guidance and advice from our financial advisors over text message or video call
• Smart Money: automatically identify and deposit funds from your Bank Account and Albert Cash account into your savings and investing accounts throughout the week
• Additional features: with your Albert Cash account, access Instant overdraft coverage for eligible accountholders, cash back rewards, and free in-network ATM withdrawals.

Albert Genius costs $14.99 per month ("the Fee Payment"). Your Albert Genius fee will automatically renew unless you deactivate or close your account by following the deactivation instructions below. For a monthly fee, Albert will attempt to charge you thirty (30) days after you initially open your account or thirty (30) days after each most recent payment, including recent payments for your Albert Subscription. We may also charge for other Albert Genius services you choose to access including personalized financial coaching sessions. The current amount of your Fee Payment is disclosed in the App. Albert may also charge less than the stated Fee Payment amount in the App or split Fee Payments into separate charges at its discretion. The Fee Payment, including the Fee Payment in connection with the renewal of your Albert Genius account, is subject to change. We will notify you in advance of any such change that increases the amount of the Fee Payment by sending you an e-mail, by posting a notice on the Website and the Application, and/or by any other method permitted by applicable law. By accessing or using the services after any change to the Fee Payment takes effect, you agree to pay the Fee Payment, may be modified from time to time. 

Deactivate or close your account

You may deactivate or close your Albert Genius account at any time in multiple ways:

1. In the app, going to Profile → Help center → Deactivate or close my accounts
2. Texting Genius at 639-37
3. E-mailing support@albert.com

You must have an Albert Cash, Albert Savings and/or Albert Investing balance of $0 to deactivate or close your Albert Genius account. If you have a pending deposit to your Albert Cash, Albert Savings, and/or Albert Investing account or have an unsettled trade with your Albert Investing account, you may be required to wait until such transactions have settled to bring your Albert accounts to $0. If you have questions or require help with cancellation, please reach out to our Genius agents for support using the contact information described above.

When you initially create or reactivate an Albert account, you can deactivate or close your account within thirty (30) days of your scheduled payment and the Fee Payment will not be charged.

For accounts with an annual Fee Payment, you will receive a prorated refund if you deactivate or close after we have processed your Fee Payment. Please note that if you deactivate or close your account, or if your Fee Payment is switched to monthly due to non-payment, you are not entitled to keep the bonus you may have received when you opened the account. Albert may suspend or close your Albert Genius account if you fail to pay the applicable Fee Payment on time.

If you have selected to pay the Albert Genius Fee Payment annually, Albert may adjust your Fee Payment to monthly if Albert's attempt to charge you your Fee Payment is unsuccessful.

Albert Cash

“Albert Cash” offers a debit card and demand deposit account. 

The banking services associated with Albert Cash are provided by Sutton Bank, Member FDIC and the related non-banking services are provided through Albert Cash, LLC, a wholly owned subsidiary of Albert Corporation.

Albert Cash Account Agreement

To create an Albert Cash account, you must enter into the applicable Albert Cash Account Agreement with Sutton Bank (“Account Agreement”). The Account Agreement is between you and Sutton Bank, not Albert. The Account Agreement, together with these Terms and applicable federal and state laws and regulations, collectively govern your use of your Albert Cash account. If there is any inconsistency between these Terms and the Account Agreement, the Account Agreement will control with respect to the terms of your Albert Cash account. Neither Albert Cash, LLC, nor Albert Corporation is a bank; neither is an FDIC-insured institution. The funds held in your Albert Cash account are FDIC-insured up to $250,000 on a pass-through basis, subject to certain government-imposed limitations. Your FDIC insurance is subject to Albert maintaining accurate records, a positive determination by the FDIC as receiver if Sutton Bank should fail, and subject to aggregation of all of your deposits held at Sutton Bank.

Limits

For security purposes and to help protect against possible fraudulent and other illegal activity, Albert may limit the balance of your Albert Cash account and the total number and amount of transactions in a given period (e.g., per day, per month, etc.). We may also delay or suspend your Albert Cash account transactions to investigate unusual activity, and we may ask you to verify information associated with your Albert Cash account or the transactions you initiate or receive to help combat fraud and other illegal activity.

Transfer limits and fees

We may set limits on your direct transfers to external bank accounts, and you can view such transfer limits in the Albert App and your Account Agreement. The fees applicable to transferring money out of your Albert Cash account can also be found in the aforementioned applicable agreement and the Albert App. Fees and limits may change from time to time in Albert’s sole discretion but will be disclosed to you as required by law or regulation.

The Albert Cash Card

Your Albert Cash account is accessible through the App and comes with a virtual and physical payment card (“Card”) issued by Sutton Bank pursuant to a license by Mastercard® International Incorporated (“Mastercard”). Subject to the terms set forth in the Account Agreement and the App, your Card can be used to make purchases anywhere Mastercard is accepted using the amount available in your Albert Cash account. Your virtual Card will automatically be activated and ready to use once your Albert Cash account is successfully created. To use your physical Card for in-person transactions, you must first activate the Card in the App and create a personal identification number (“PIN”). You can reset your PIN any time in the App.

You can freeze your Card in the App if your physical Card has been lost or stolen or you otherwise suspect that your Card information has been disclosed without your knowledge or consent. Once you freeze your Card, Card transactions will be declined, but any transactions that are pending at the time your Card is frozen will continue to be processed. You can also unfreeze your Card or order a replacement Card in the App.

Albert is not responsible if your Card is stolen or used without your permission. However, you have rights and protections from unauthorized Card and Albert Cash transactions as described in your  Account Agreement with Sutton Bank.

Sending checks

You can send payments to businesses and individuals by check through your Albert Cash account. To send a check, you will need to provide the name and mailing address of each business or individual recipient you wish to send a check payment to, as well as any other information requested through the App or Site. Albert will then send your requested check to your designated payee. You are responsible for verifying the accuracy of all information you provide to us for sending a check on your behalf. Checks will only be sent to mailing addresses located in the United States. There are no fees for sending checks through your Albert Cash account, but there are limits on the amount per check and total amount you can send by check in a given period. You can view these limits and the minimum qualifications in the App or on the Site.

A check will only clear when there are available funds in your Albert Cash account to cover the full amount of the check. If there are insufficient funds in your account to cover the check amount, the check will be returned unpaid. A check that was not deposited by the business or individual to whom the check was issued will be voided after one hundred and eighty (180) days. The full amount of the uncashed check will be credited back to your Albert Cash account within one (1) to three (3) Business Days. For all purposes in these Terms, “Business Day” means Monday through Friday, excluding U.S. federal holidays. We reserve the right to refuse to process a check payment to any business or individual if we have a good faith belief that doing so is reasonably necessary to prevent fraud or other illegal activity.

Checks will be sent on the Business Day following the date we process your request using standard U.S. Postal Service mail. If you are requesting a check to make a payment with a deadline, it is important to take into account the time needed for the check to arrive by mail. Once you have initiated a request to send a check, we cannot prevent the check from being processed or the amount of the check from being deducted from your Albert Cash account. Albert will not be liable for any loss or damage resulting from the inability to stop payment of a check.

Sending a check payment to government entities (such as tax payments) or making payments under a court order are initiated at your own risk. Albert will not be liable for any claims, losses or damages resulting from your initiation of such payments or have any obligation to investigate or resolve any claims that may arise. You will be solely responsible for resolving any misapplied, mis-posted or misdirected check payments sent to government entities or pursuant to a court order.

Depositing checks

You can electronically deposit paper checks into your Albert Cash account from your mobile device by taking a legible picture of both the front and back of your paper checks and submitting the check images for deposit in the App. The image quality must meet the requirements established from time to time by the applicable regulatory agency or clearing house, including the Board of Governors of the Federal Reserve System.

There are no fees for depositing checks through your Albert Cash account, but there are certain restrictions and requirements. You can view the restrictions and requirements in the App or on the Site.

Availability of funds from a mobile deposited check may vary but such funds will generally be available for use within five (5) to six (6) Business Days from the Business Day it is received for processing. Check images received for processing after 4:00 p.m. Pacific Time will be considered received the following Business Day. We are not responsible for check images we did not receive or for check images that are dropped during transmission. We reserve the right to reject any check for deposit at our sole discretion. Fund availability and processing times are subject to change at any time and may be delayed at Sutton Bank's or Albert’s sole discretion.

If you deposit a check and (i) the paying bank returns the check as unpaid; (ii) the paying bank requests repayment because the check has been altered, forged, unauthorized, is missing a signature or endorsement, or has a forged endorsement; or (iii) the sending bank or partner bank demands that we return the item because it was unauthorized, sent to the wrong account number or procured by fraud, we may pay the return demand and subtract the funds from your Albert Cash account.

Unlike the traditional way of depositing a check at a physical location, you will retain the original paper check. You must sign each check and include the restrictive notation, “For Mobile Deposit at Albert Only” on the endorsement section of the check. After submitting the check for deposit in the App, you agree to retain the original paper check in a safe location for thirty (30) days in the event there are any issues with processing any check images. Once you receive confirmation that your check has been submitted, you agree to prominently mark the original check as “VOID”. After the thirty (30) days, you agree to destroy the original paper check.

You are prohibited from depositing the following: (i) checks payable to someone other than yourself; (ii) checks not payable in U.S. dollars; (iii) checks that are over six (6) months old; (iv) checks payable on a future date; (v) checks that have been previously deposited at another financial institution; (vi) checks containing alterations; (vii) checks that are fraudulent; (viii) checks that have been returned for any reason; or (ix) cashier’s checks, substitute checks, or money orders.

You represent and warrant that: (i) you have good title to each check that you submit for deposit; (ii) the original check has not previously been deposited with any other financial institution; (iii) you have no knowledge or information to indicate that the check or deposit submission is fraudulent; and (iv) you will immediately notify us in the event you suspect there are any errors with your check deposit.

ACH transfers and direct deposits

Your Albert Cash account number and bank routing number may be used to initiate ACH transfers from an external bank account and preauthorize direct deposits into your Albert Cash account. ACH transfers initiated from an external bank account will be available within one business day of receipt.

Direct deposits into your Albert Cash account can be set up within the App or directly with a provider.  Any direct deposit payment received in a name other than the name registered to the Albert Cash account will be returned to the originator. Your direct deposit will be available within one business day of the effective date, but may be available up to two days early depending on the timing of the payer's submission of deposits and scheduled payment date. However, any direct deposit payment received in a name other than the name registered to the Albert Cash account may be returned to the originator.

Please note Albert does not control direct deposit settings with your provider and that any ACH transfer or direct deposit directed to a closed Albert Cash account may be returned to the originator.

Rewards

Albert Genius accountholders can earn rewards with your Albert Cash account (“Rewards”) by making qualifying purchases with your Card. For the current list of participating merchants and offer terms, please check the App. Participating merchants and offer terms may be changed from time to time without notice. Rewards will be paid out to your Albert Cash account balance. If you return, chargeback, cancel, dispute, or otherwise request a refund for a qualifying purchase for which you have already received Rewards, we reserve the right to remove any related Rewards amount from your Albert Account balance or withhold future Rewards to cover any such amount.

Additional Cash bonuses

From time to time, Albert may make available a cash bonus to your Albert Cash account when you set up a qualifying direct deposit and spend a qualifying amount using your Card (“Bonus Program”). To the extent available, Albert may end the Bonus Program or change its terms at any time or from time to time at its sole discretion. For additional details and current eligibility criteria, if any, please see the App and Site.

World Debit Mastercard Benefits

As an Albert Cash account cardholder, you are eligible for additional benefits offered by Mastercard through the World Debit Mastercard program. These benefits can be found in the Albert Mastercard™ Guide to Benefits.

Albert Cash Truth-in Savings Disclosure

Albert Cash is not an interest-bearing account. There is no minimum opening deposit requirement to open an Albert Cash account. To maintain an Albert Cash account, an Albert Genius account maintenance fee is charged $14.99 per month.

Albert Instant

Albert Instant Overdraft Coverage ("Albert Instant") is an overdraft advance coverage feature that allows you to cover your debit card purchase transactions, ACH transfers, ATM withdrawals, and other electronic transfers from your Albert Cash account to an external account (each, a “Qualifying Transaction” and collectively, “Qualifying Transactions”) that draw more than the balance available in your Albert Cash account up to a specified amount (the “Limit”). This Limit is determined by Albert in its sole discretion and is subject to change. Limits range between $25 and $250. The average approved overdraft limit was approximately $95 as of 6/7/2024. A Genius account maintenance fee is required to access Albert Instant, but some Genius account holders will still have a Limit of $0. Having an active Genius account does not automatically qualify you for a Limit above $0. Please see the Albert App for more details on the Limit. For an explanation of overdraft coverage, see our A9 form.

Including and subject to the terms set forth in the Albert App, Albert members must fulfill certain basic requirements in order to be eligible for Albert Instant: (1) you must have an Albert Cash account in good standing; (2) you must have an active qualifying Genius account in good standing; (3) you must have and be associated with a verified, current Bank Account connected to your Albert Account, and such Bank Account must support push-to-card and pull-from-card transactions, and the Smart Money (as defined below) feature must be enabled and connected to such Bank Account; (4) you must turn on Albert Instant in the Albert App from your Albert Instant settings; and (5) you must not have an outstanding Albert Instant Advance (as defined below) balance. If you initially fulfill the eligibility criteria and subsequently fail to fulfill such criteria, then your access to Albert Instant may be suspended, changed or terminated as determined by Albert in its sole discretion. Having overdraft coverage does not guarantee that Albert will pay your overdrafts. We reserve the right to not pay a transaction into overdraft.

While there is no fee to use Albert Instant for Qualifying Transactions, fees for related services continue to apply according to the terms associated with such services, including account maintenance fees, fast transfer, ATM, and other applicable fees. See your Account Agreement for details.

Albert Instant is available for Qualifying Transactions only. Please note that Albert Instant is not available for other types of transactions, including but not limited to Genius payments, Genius Live payments, transfers from your Albert Cash account to another Albert account, and letters of indemnity.

Albert also offers Boost, which may increase an Albert member’s Limit (“Boost”) for Albert Instant. You must meet certain qualification criteria in order to be eligible for Boost. Please see the Albert App for more details, including, without limitation, on additional qualification criteria, expiration of the Boost, and the amount of Boost available to you. The terms and conditions of the Boost remain subject to suspension, change or termination in Albert’s sole discretion.

Once you are eligible for Albert Instant and you turn on overdraft coverage in the Albert App from your Albert Instant settings, Albert may approve Qualifying Transactions that would result in a negative balance on your Albert Cash account up to the Limit. If you reach the Limit, Albert may not approve any further Qualifying Transactions until your next direct deposit or other deposit credit arrives. Your Limit will be displayed to you within the Albert App. Albert may increase or decrease your Limit at any time in Albert’s sole discretion, and you will be notified of any change to your Limit via e-mail or text message. Please note your Limit will not appear in your Albert Cash account as a balance credit. Rather, the overdraft feature allows you to draw your balance negative up to the Limit. Please note that the Albert Instant feature is only available for Qualifying Transactions and is not available for other types of transactions. Such transactions may continue to be declined if there are insufficient funds in your Albert Cash account.

You may turn on or off Albert Instant at any time in the Albert App from your Albert Instant settings. If you turn off Albert Instant, or if you fail to meet any of the eligibility criteria described above, then Albert may not approve Qualifying Transactions that result in a negative balance on your Albert Cash Account. For example, if you turn off the Smart Money feature (where, based upon our analytics and your allocation preference, we identify such funds that may be put towards your savings and/or investing (“Smart Money”) but otherwise meet the other eligibility criteria, then your Albert Instant will be cancelled until you turn on the Smart Money feature. If you have an outstanding Instant overdraft balance, your Smart Money settings can’t be changed or disabled without losing access to Instant. Even if Albert Instant is turned off in the Albert App, we may still pay your overdrafts at Albert’s sole discretion for certain types of transactions.

When you receive a direct deposit, or when funds are otherwise deposited to your Albert Cash account, including through the Smart Money feature, any negative balances resulting from your use of Albert Instant will be automatically repaid before bringing your balance positive. If you have an outstanding overdraft balance on your Albert Cash account, the Smart Money feature will prioritize repaying that balance over your savings and investing allocation. Albert also reserves the right to set off balances from your other Albert accounts to repay your Albert Instant overdraft balance. Other than as set forth in these Terms, we do not charge any interest or fees for your use of the Albert Instant. By using Albert Instant, you authorize Albert to apply any deposit, including any direct deposit, funds otherwise deposited to your Albert Cash account, including through the Smart Money feature, and credits to cure any negative balance in your Albert Cash account. If your negative balance is not repaid within the number of days indicated in the Albert App, then Albert may suspend your access to Albert Instant. If we take any action to collect amounts you owe us in connection with Albert Instant or defend ourselves in a lawsuit brought by you where we are the prevailing party, you agree to reimburse us for our losses, including, without limitation, reasonable attorneys’ fees, to the extent permitted by law. We may charge your Albert Cash account for our losses without prior notice to you.

If you need help regarding Albert Instant or have questions about repayment, please text Genius at 639-37 or email support@albert.com.

“Albert Instant Advance” is a legacy service that offered qualified users access to cash from their next paycheck. Albert Instant Advance was discontinued and new advances are no longer offered.

Albert Savings

“Albert Savings” is a savings account that you can use to save with Albert. You can set up savings goals to save towards, and can also automatically save through Albert’s Smart Money feature. When you join Albert, you can choose to set up an Albert Savings account. The funds in your Albert Savings account are FDIC-insured through our partner banks, including Wells Fargo, N.A., and Coastal Community Bank. Albert retains the right to enter agreements with alternative partner banks in the future and to deposit your savings funds in another FDIC-insured institution.  Savings funds are FDIC-insured up to $250,000 on a pass-through basis, subject to certain government-imposed limitations. Your FDIC insurance is subject to Albert maintaining accurate records, a positive determination by the FDIC as receiver if the insured institution should fail, and subject to aggregation of all of your deposits held at the insured institution. Albert may from time to time move the funds held in Albert Savings to or from other FDIC-insured banks. Your funds and the funds of all other participants in Albert Savings are held in the name of Albert Corporation or one of our partner banks as custodian for your benefit and the benefit of those other participants. Albert’s system keeps track of how much money is yours. You are the legal owner of your money in Albert Savings. Albert is not a bank and Albert has no ownership of any funds in Albert Savings.

In certain instances when you open Albert Savings, or when you upgrade your current Albert Savings account, you acknowledge and agree that the banking services associated with your Albert Savings account are provided by Coastal Community Bank, Member FDIC. In addition, there may be certain instances where you are unable to change the Bank Account linked to Albert Savings for a certain period following the date you opened your Albert Savings account. Please see the App and the Site for more details.

Albert Savings offers several ways to transfer funds to your Albert Savings account: manual, scheduled, and Smart Money. For Smart Money based upon our analytics, we identify funds in your linked Bank Account and Albert Cash account that may be put towards your savings. With your ACH authorization provided below, we may periodically transfer funds from your Bank Account and Albert Cash account to Albert Savings and/or Albert Investing, as applicable, via ACH, a real-time payment option, or other similar payment option. We will provide you with the expected range of the preauthorized transfers at the time you authorize the transfers. You can visit the App or call us at 1-844-891-9309 to find out whether the deposit has been made. For more information, see YOUR AUTHORIZATION FOR DEBITS AND CREDITS VIA ACH, REAL-TIME PAYMENT OPTION, OR OTHER SIMILAR PAYMENT OPTION.

We may from time to time move funds between the Albert Savings account and another pooled custodial bank account maintained by Albert, for liquidity, backup and storage purposes, but this will not affect your ability to access the funds that are held in the Albert Savings account on your behalf and you remain the legal owner of your funds. Your funds will remain in the Albert Savings account until you instruct us to transfer any or all of your funds from the Albert Savings account to your Bank Account or Albert Cash account, as applicable, by requesting the transfer in the App. We will use commercially reasonable efforts to transfer your requested funds from the Albert Savings account to your Bank Account within three (3) Business Days after we receive your request or to Albert Cash immediately. If you do not have sufficient available funds in the Albert Savings account to cover the amount of the requested transfer, your request for the transfer will be declined.

We may also transfer funds from the Albert Savings account to your Bank Account or Albert Cash account, as applicable, without notice to you upon the closure of your participation in Albert Savings and at any time if required by applicable law. All funds which are held in your Albert Savings account are subject to a lien in our favor for the payment of all balances and other obligations arising in connection with any account you have with us. You grant us your express legal authority to use and/or transfer any and all balances and other property in your Albert Savings account as needed to satisfy any indebtedness arising in connection with any account you have with us, to the extent permitted by law.

You may not use your funds in Albert Savings account to make purchases, withdraw cash from an automated teller machine or by any other means, transfer funds to third parties, or for any other purpose. You are solely responsible for determining whether the funds debited from your Bank Account and Albert Cash account and the funds maintained for you in Albert Savings are acceptable to you. We are not responsible for any third-party fees that may be incurred as a result of using any of the Services, including, but not limited to, fees you may incur as a result of maintaining insufficient funds in your Bank Account. While Albert does not charge Overdraft Fees, the holder of your Bank Account may. We are not responsible for ensuring your Bank Account has sufficient funds for your needs, purposes, or transactions. While we work hard to transfer funds from your Bank Account when we think you can afford it, we cannot guarantee that our calculation of what we think you can afford to save through Albert Savings won’t cause an overdraft or trigger an insufficient funds fee in your Bank Account. Notwithstanding the above, for certain Overdraft Fees we do provide a reimbursement. Please refer to the “Overdraft and non-sufficient fund fee reimbursements” section for additional information on eligibility for reimbursement covering overdraft or insufficient funds fee charges.

High yield savings

Albert offers a variable rate savings account ("Albert High Yield Savings") through Wells Fargo, Member FDIC (for purposes of these terms, Albert High Yield Savings is a type of Albert Savings account). Your Albert High Yield Savings funds are FDIC-insured on a pass-through basis and subject to specific conditions being satisfied. Albert may from time to time move the funds held in Albert High Yield Savings to or from other FDIC-insured banks. Your funds and the funds of all other participants in Albert High Yield Savings are held in the name of Albert Corporation or one of our partner banks as custodian for your benefit and the benefit of those other participants. Albert’s system keeps track of how much money is yours. You are the legal owner of your money in Albert High Yield Savings. Albert is not a bank and Albert has no ownership of any funds in Albert High Yield Savings.

There is no minimum opening deposit requirement to open an Albert High Yield Savings account. To maintain an Albert High Yield Savings account, an Albert fee is charged of at least $14.99 per month. The interest rates are variable rates established by Albert and may be changed at any time and from time to time. Fees may reduce earnings. Interest is compounded monthly and paid on the last day of each month. 

Albert uses the daily balance method to calculate interest on your Albert High Yield Savings account. This means that we apply the interest rate to your current balance each day.

The current rates (as of 9/3/2024) for Albert High Yield Savings accounts are:

Interest accrues on completed deposits only. See the app or your statement for deposit completion date. In the event you receive interest on any deposit which did not complete, or which is later invalidated or reversed, the interest paid or credited to your Account as a result of such a deposit may be deducted from your Account or you may be asked to repay such amounts, as applicable. Failure to promptly repay any such amounts may result in the suspension or closure of your Account. We will not pay earned interest, if any, when your account is closed prior to the crediting of such interest.

We are required by law to report annually to you and to the Internal Revenue Service on Form 1099 any taxable interest credited to your account, as well as any taxes withheld. The year-to-date figures shown on your statement reflect these amounts classified to the best of our current knowledge. However, some payments are subject to reclassification, which will be reflected on subsequent statements if we are advised of them prior to the end of the calendar year.

Transfers and fund availability

You may initiate transfers to and from your Albert account within the app. ACH transfers are only processed on Business Days. These transfers will be processed under the Operating Rules of the National Automated Clearing House Association (“NACHA”). Transfers initiated on a Business Day before 12:00PM Eastern Standard Time will be processed the same day. Transfers initiated after the cut-off time noted above, on weekends, or a federal holiday will be initiated on the next Business Day.

Deposits will typically be made available three (3) to seven (7) Business Days from the date the deposit is processed.

Limits

For security purposes and to help protect against possible fraudulent and other illegal activity, Albert may limit the balance of your Albert Savings or Albert High Yield Savings account transactions to investigate unusual activity, and we may ask you to verify information associated with your Albert Savings account or the transactions you initiate or receive to help combat fraud and other illegal activity.

Transfer limits and fees

We may set limits on your direct transfers to external bank accounts, and you can view such transfer limits (if any) in the Albert App. The fees applicable to transferring money out of your Albert Savings or Albert High Yield Savings account (if any) can also be found in the Albert App. Fees and limits may change from time to time at Albert's sole discretion but will be disclosed to you as required by law or regulation.

Albert Savings Truth-in-Savings Disclosure (Wells Fargo)

There is no minimum opening deposit requirement to open an Albert Savings account. To maintain an Albert Savings account, an Albert Subscription is charged up to $14.99 per month.

Albert Savings Truth-in-Savings Disclosure (Coastal Community Bank)

There is no minimum opening deposit requirement to open an Albert Savings account. To maintain an Albert Savings account, an Albert Genius fee is charged $14.99 per month.

Savings bonus

You can earn bonuses on your Albert Savings balance. We’ll check if you’re eligible for a bonus at months end, and reward eligible bonuses at the beginning of the next month. Bonuses for the month prior are paid by the 3rd of the following month. At the end of the month, we’ll look at your average balance for the month as well as your balance at the end of the month. You can earn bonuses if both your average daily balance for the month and end of month balance meet the following thresholds:

Account statements

You will receive a monthly Savings account statement.

Confidentiality

We may disclose information to third parties about the transactions you make:

• Where it is necessary or helpful for completing transactions;
• In order to verify the existence and condition of your Account for a third party, such as your financial institution;
• In order to comply with government agency, court order, or other legal or administrative reporting requirements;
• If you consent by giving us your written permission;
• To our employees, auditors, affiliates, service providers, or attorneys as needed;
• In order to prevent, investigate or report possible illegal activity;
• In order to issue authorizations for transactions;
• As permitted by applicable law; or
• Otherwise as necessary to fulfill our obligation under this Agreement.

Please see our Privacy Policy for further details.

Your right to dispute errors

In case of errors or questions about your electronic transactions, please let us know by texting 639-37, calling 844-891-9309, or emailing support@albert.com if you think your statement is wrong or if you need more information about a transaction listed on the statement. We must allow you to report an error until sixty (60) days after the date we sent the FIRST statement on which the error appeared. You may request a written history of your transactions at any time by texting 639-37, calling 844-891-9309, or emailing support@albert.com. You will need to:

1. Tell us your name and Account Number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. For new Accounts, we may take up to twenty (20) business days to credit your Account for the amount you think is in error. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account.

We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section. If you need more information about our error-resolution procedures, by texting 639-37, calling 844-891-9309, or emailing support@albert.com.

Our Liability for failure to complete transfers

If we do not complete a transfer to or from your account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If through no fault of ours, you do not have enough funds available in your account to complete a transaction;
• If access to your account has been blocked after you reported your account information lost or stolen;
• If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
• If we have reason to believe the requested transaction is unauthorized;
• If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
• For any other exception stated in our Agreement with you or by applicable law.

Your Liability

Tell us AT ONCE if you believe your account information has been stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. You may call us at 844-891-9309, text us at 639-37, or email support@albert.com. If you tell us within two (2) business days after you learn of the theft of your Account number, you can lose no more than $50 if someone used your Account number without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Account number, and we can prove we could have stopped someone from using your Account number without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Albert Investing

If you complete certain additional onboarding procedures, including entering into (a) a Portfolio Management Agreement with Albert Investments, LLC, a registered investment adviser, and (b) a Customer Account Agreement with Apex Clearing Corp., you will become a customer of Albert Securities, LLC, a broker dealer member of FINRA and SIPC. As an Albert Securities customer, you can buy or sell whole or fractional shares of individual U.S. equity securities and/or portfolios of securities managed by Albert Investments. You can also set up recurring instructions to automatically purchase securities on a fixed schedule or when you have funds available in your bank account to invest. Albert Securities does not monitor accounts, accept discretionary authority over any accounts, or provide any investment recommendations. Albert Securities acts as an introducing broker only, and partners with Apex Clearing Corp. to provide clearing and custody services.

Albert Securities customers who purchase a portfolio managed by Albert Investments become clients of Albert Investments with respect to funds invested in that managed portfolio. Albert Investments’ services include (a) selecting the securities to include in each managed portfolio and the relative weighting of each security in the portfolio, (b) maintaining an algorithm for determining which managed portfolio to recommend to each client based on the client’s responses to an investor profile questionnaire completed during onboarding and periodically updated, and (c) maintaining an algorithm to monitor and automatically rebalance each client’s portfolio when the relative weighting of its specified components drifts beyond certain predetermined tolerances. Albert Investments thus monitors, and maintains discretionary authority over, all of the portfolios it manages.

All orders submitted to Albert Securities are market orders submitted on a “not held” basis, meaning that customers give Albert Securities discretion as to the timing and price of execution. As a result, Albert Securities does not publish a quarterly report of order routing pursuant to Rule 606(a), and instead will disclose to individual customers upon request the order routing information required by Rule 606(b).

Additional information about Albert Securities and Albert Investments can be found in their combined Form CRS, available here, in Albert Investments’ Form ADV, available here, and in the Albert Disclosure Library, available here.

Market Data

All customers of Albert Securities gain access to real time market data provided by (a) Cboe Global Markets (Cboe), (b) the Unlisted Trading Privileges Plan (UTP), and (c) the Consolidated Tape Association Plan (CTA). As a condition of receiving access to that data, you represent and agree as follows:

• You have received and reviewed each of the (a) Cboe Global Markets Data Subscriber Agreement, (b) the UTP Plan Subscriber Agreement, and (c) the CTA Agreement for Market Data Display Services (Nonprofessional Subscriber Status) (collectively, the “Market Data Agreements”), and agree to be bound as a “Subscriber” as defined in each;
• You understand that Albert Investments and its affiliates are not agents of any of Cboe, UTP, or CTA, and have no ability to modify or waive any of the provisions of the Market Data Agreements;
• You will use the market data you receive in the Albert App solely for non-professional purposes, which means:
  • You are not registered or qualified in any capacity with the SEC, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association or any commodities or futures contract market or association; 
  • You are not engaged as an "investment adviser" as that term is defined in Section 202(a)(11) of the Investment Advisers Act of 1940 (whether or not registered or qualified under that Act);
  • You are not employed by a bank or other organization exempt from registration under federal or state securities laws to perform functions that would require registration or qualification if such functions were performed for an organization not so exempt;
  • If you work outside the United States, you do not perform the same functions as would disqualify you as a non-professional user if you worked inside the United States  
  • You use the data solely for your own personal, non-business use;
  • You are not engaged to provide investment advice to any individual or entity;
  • You are not engaged as an asset manager;
  • You do not use the capital of any other individual or entity in the conduct of your trading;
  • You do not conduct trading for the benefit of a corporation, partnership, or other entity;
  • You have not entered into an agreement to share the profit of your trading activities or receive compensation for your trading activities; and
  • You are not receiving office space, equipment, or other benefits in exchange for your trading or work as a financial consultant to any person, firm, or business entity.

Albert Budgeting

Albert Budgeting helps you analyze and track your spending when you connect an external Bank Account. You can view spending trends and other alerts based on your transactions as well as personalized dashboards to help you monitor your spending and recent bills. When viewing your bills and subscriptions in the app, Albert may also offer an option for you begin the cancellation process for that service by linking you to the respective merchant. Albert does not directly cancel any subscriptions and cancelation is subject to your adherence to the merchant’s respective terms and conditions regarding cancelation.

Bill Reduction

Albert provides you with the option of using our bill negotiation services from within the App (“Bill Reduction Services”). We negotiate on your behalf with certain companies that provide you with products you pay for on a recurring basis, such as memberships, subscriptions, telecommunications, internet, cable, satellite, and security companies (the “Providers”) to attempt to reduce the amount you are billed monthly for that Provider’s service (a “Bill Reduction”). We reserve the right to determine, modify or supplement the Bill Reduction Services we offer in our sole discretion.

The Bill Reduction Services are made available to you only on the condition that you have an active Albert Cash account with an Albert Genius Fee Payment and agree to be bound by these Terms. If you do not agree, do not access or use the Bill Reduction Services. You may only use the Bill Reduction Services in compliance with these Terms and all applicable laws, rules, and regulations. By using the Services, you are representing that you have the legal capacity and authority to enter into these Terms, and that you have reviewed, understand, and accept these Terms without limitation or qualification. You further understand that by signing up to receive the Services and entering your personal information where prompted, you are submitting an electronic signature and entering into a legally binding contract with us for the performance of the Services. Your agreement to these Terms forms a contract that governs Albert’s (and our agents, Billshark's) performance of the Bill Reduction Services and the relationship between Albert and any individual or party that accesses, uses, requests, or receives the Bill Reduction Services.

By agreeing to receive the Bill Reduction Services and confirming or providing certain personal, account, and payment information, you are granting us and our agents permission to negotiate with your Provider(s) on your behalf. You hereby acknowledge and agree that Albert and our agents are authorized to use the information you provide to communicate with the applicable Provider, make changes to your account(s) with the Provider, and to modify the services and/or features that you receive from the Provider, in accordance with these Terms. This means that when you request Bill Reduction Services, you expressly consent to any changes that we make to your account in order to reduce your bill as long as the changes do not reduce the features or quality of the products you receive from the Provider or extend the term of your contract. We may add discounts, credits, or promotions to your account, or add features or improve the quality of the products you receive, without obtaining additional permission or consent from you to make such changes as long as the changes reduce your bill. We and our agents may contact you and request additional consent to extend the term of your contract with your Provider or make other changes to your services from the Provider, in which event we may rely on your verbal, SMS text, or email permission to do so. After the Bill Reduction Services have been completed, your Provider may limit your ability to revert to a prior plan. Your Provider may require your verbal confirmation or additional information to verify that we are acting as your agent. If this is the case, we won’t be able to perform the Bill Reduction Services until you provide the additional information or confirmation in accordance with the method required by the Provider. In some instances, such as when logging in to online accounts, it may be necessary for us or our agents to represent to the Provider that they are the account holder in order to perform the Bill Reduction Services, and you consent to such representation for the sole purpose of performing the Services.

You may not sign up for Bill Reduction Services unless you have the authority to make changes to the applicable account with the Provider and to grant the authority to us and our agents. By requesting the Bill Reduction Services, you represent and warrant that you have such authority. If you are not the account holder and you sign up for Bill Reduction Services as an authorized representative of the account holder, you will be personally liable for all fees incurred or damages that result from signing up for the Bill Reduction Services in the event Albert determines that you do not have proper authorization, and you also agree to indemnify Albert and Albert’s affiliates, and officers, directors, employees, consultants, and agents of Albert and Albert’s affiliates, for any damages incurred as a result.

When you agree to receive the Bill Reduction Services, you are also granting us and our agents the right but not the obligation to repeat the Bill Reduction Services if we determine that the savings applicable to your account are set to expire or that you may otherwise be eligible for additional savings.

In order to receive Bill Reduction Services, you agree to provide Albert with the information we need to perform such services in a timely fashion. This information includes, but is not limited to, the account holder’s name, your name and relationship to the account holder (if different), and your respective addresses, phone numbers, and email addresses, the name of the Provider, your Provider account number, the applicable password, pin number, or other security credentials to access the account, and any other specific information your Provider may require for us to make changes to your account. We may decline to provide the requested Bill Reduction Services based on the information provided or for any other reason in the exercise of our sole discretion.

You represent and warrant that all of the information you provide to us is accurate, complete, and correct. You agree that we may rely upon and share your information with our agents, Providers, and otherwise as necessary in order to offer, perform, and track the Bill Reduction Services.  We will only use your personal information in the manner and for the purposes set forth in these Terms and in our Privacy Policy and BillShark’s Privacy Policy. By using the Bill Reduction Services, you are agreeing that we may use information collected through the Bill Reduction Services in accordance with the aforementioned Privacy Policies. 

For Bill Reductions, we calculate the total amount of savings that we negotiate for you (the “Negotiated Savings”) by comparing the new rate that we obtain for you from the Provider against the current rate you are paying at the time of the negotiation for the duration the new rate will be in effect. In the case of products that are billed to you by your Provider monthly, the Negotiated Savings equals the amount by which the Provider has agreed to reduce your monthly bill multiplied by the number of months that you are eligible to receive the reduction, up to a maximum of 24 months. We cannot guarantee that every Bill Reduction negotiation will result in Negotiated Savings.

The rate you are paying prior to the Bill Reduction that we use to calculate Negotiated Savings will be the amount we confirm with the Provider. In the event we perform a Bill Reduction immediately prior to the expiration of a discounted rate, the Negotiated Savings will be calculated using the applicable rate that the Provider indicates you would otherwise be charged upon expiration of the discounted rate. For purposes of calculating the Negotiated Savings, the new negotiated rate will not include price increases occurring after the negotiation that arise from (1) one time purchases or fees incurred by the account holder; (2) regularly scheduled price increases by the Provider that are applied generally and not specific to the account (e.g. an increase to the Broadcast TV Fee); (3) the addition of products or upgrades to the existing products on the account; or (4) the expiration of discounts, promotions, or credits on the account that were not put into place as a result of the Bill Reduction Services.

If you ask us to cancel some but not all of the products you receive from a Provider and negotiate the remaining parts of your bill, the Negotiated Savings will be based off of your entire original bill. If you direct us to increase the quality or features of the products you receive from a Provider, the Negotiated Savings will be calculated based on the applicable non-discounted rate that the Provider indicates you would have been charged for those modified products, instead of the historic rate you were paying for the original products. This rule does not apply to any increased levels of service that you have not specifically requested but receive as a perk of our negotiations.

It is your responsibility to confirm that the Negotiated Savings are reflected in the next bill you receive from your Provider, and to notify us if the bill does not show the Negotiated Savings. If we receive notice within thirty (30) days of the disparity, we will research and attempt to contact the Provider to try to resolve the issue and obtain the Negotiated Savings. This additional attempt shall be your sole and exclusive remedy for the failure of the Bill Reduction Services. In no event will we be liable for the failure of any Provider to actually reduce your bill or any charges resulting from such failure.

You may terminate the Bill Reduction Services at any time by closing your Account. You may close your Account in the App by going to Profile → Help center → Deactivate or close my Albert accounts; by texting Genius at 639-37; or by e-mailing support@albert.com. You do not need a reason to terminate. However in order to terminate the Bill Reduction Services after you have requested such services, the Bill Reduction Services must either have been completed or we must receive notice of cancellation of the Bill Reduction Services before our performance has begun. Terminating the Bill Reduction Services does not impact your obligations regarding Bill Reduction Services already performed prior to termination or terminate any other agreement you may have entered into with us. If you are dissatisfied with the Bill Reduction Services, your sole and exclusive remedy is to terminate the Bill Reduction Services and/or seek a refund of the fees paid for such Bill Reduction Services, if any.   

We may decline to accept your request for Bill Reduction Services or may elect to terminate or change these Terms as they relate to Bill Reduction Services (such terms, the “Bill Reduction Services Terms”) and stop performing Bill Reduction Services for you at any time in the exercise of our sole discretion without penalty or liability. We reserve the right to pursue all other available remedies in addition to termination in the event of your breach of these Terms. The Bill Reduction Services Terms will become effective upon our acceptance of your request for the Bill Reduction Services, and thereafter will continue until such time as our records indicate that the Bill Reduction Services are complete or have been canceled or the Bill Reduction Services Terms are terminated as permitted herein. Paragraphs 2, 7, 11-17 of this “Bill Reduction” section will survive termination, discontinuation, or cancelation of the Bill Reduction Services, your Account, or these Bill Reduction Terms for any reason.

You hereby agree to the use of electronic communication in order to enter into contracts and to sign up for the Bill Reduction Services and agree and consent to the electronic delivery of notices and other communications that we provide in connection with your Albert account or Bill Reduction Services (the “Communications”). Such Communications will be sent to the email address and/or cell phone number that you provide during the online ordering process as may be updated by you from time to time through the methods we designate. You further waive any rights or requirements under any laws or regulations in any jurisdiction, to the extent permitted under applicable law, which require an original, non-electronic signature or delivery or retention of non-electronic records.

It is your responsibility to keep the primary email address and phone number listed on your Albert account up to date so that we can communicate with you electronically. Spam filtering of emails or SMS text messages may require you to add us to your contacts in order to ensure that you see our messages. You understand and agree that an electronic communication is deemed successfully sent once emails or SMS texts are sent to the primary email address or phone number listed on your account, and our notice to you will be deemed to have been given on the day such email or SMS text is sent. Notices to us must be sent in writing to Albert, Attn: Albert Corp, 440 N. Barranca Ave #3801, Covina, CA 91723.

The Bill Reduction Services are intended for use only in the United States. Access or use of the Bill Reduction Services is unauthorized in any jurisdiction that does not give effect to all provisions of these Bill Reduction Services Terms.

Albert Protect

Protect provides identity protection, credit monitoring, and transaction monitoring. If you deactivate or close your Albert account, the Protect feature will no longer be available. 

Credit Education Services

You agree that you will use Albert Protect only for your own behalf. You will be responsible for all use of your membership number and must notify Albert immediately of any unauthorized use of your membership number, or the theft or misplacement of your membership number.

You understand that by enrolling in the Albert Protect service, you are providing “written instructions” in accordance with the Fair Credit Reporting Act for Albert and its service providers, which may include CSIdentity Corporation (“CSID”), to obtain information from your personal credit profile from Experian, Equifax, and Transunion, the three major credit reporting agencies. You authorize Albert and its service providers to use your Social Security number to access your personal credit profile, to verify your identity, to provide credit monitoring, reporting, and scoring products, and for targeted marketing purposes.

The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

Digital Privacy

If you activate the “digital privacy” service, you authorize CSID, CSID’s service providers and agents to serve as authorized agents specifically for the purpose of effectuating data subject access requests and the removal of your personal data from data broker sites. You acknowledge that scans involve the inputting, searching, and/or communication of your information to the third-party people finder sites in order to determine if your information is stored on or by the covered sites, and you agree to such use of your personal information. Covered people finder sites are subject to change without notice. CSID may select which people finder sites to scan and may vary such selection on a scan-by-scan basis at CSID’s sole discretion. While some removal requests will be automated on your behalf, you acknowledge that such removal requests are not automatically granted, are not guaranteed to be successfully communicated, and may not be honored by all covered sites under all circumstances and for reasons outside of CSID’s, CSID’s service providers’ and/or agents’ control.

VANTAGESCORE 3.0 CREDIT SCORE

VantageScore 3.0, with scores ranging from 300 to 850, is a user-friendly credit score model developed by the three major nationwide credit reporting agencies, Experian®, TransUnion®, and Equifax®. VantageScore 3.0 is used by some but not all lenders. Higher scores represent a greater likelihood that you’ll pay back your debts so you are viewed as being a lower credit risk to lenders. A lower score indicates to lenders that you may be a higher credit risk.

There are three different major credit reporting agencies, Experian, TransUnion, and Equifax that maintain a record of your credit history known as your credit file. Credit scores are based on the information in your credit file at the time it is requested. Your credit file information can vary from agency to agency because some lenders report your credit history to only one or two of the agencies. So, your credit scores can vary if the information they have on file for you is different. Since the information in your file can change over time, your credit scores also may be different from day-to-day. Different credit scoring models can also give a different assessment of the credit risk (risk of default) for the same consumer and same credit file.

There are different credit scoring models which may be used by lenders and insurers. Your lender may not use VantageScore 3.0, so don’t be surprised if your lender gives you a score that’s different from your VantageScore. (And your VantageScore 3.0 may differ from your score under other types of VantageScores). Just remember that your associated risk level is often the same even if the number is not. For some consumers, however, the risk assessment of VantageScore 3.0 could vary, sometimes substantially, from a lender’s score. If the lender’s score is lower than your VantageScore 3.0, it is possible that this difference can lead to higher interest rates and sometimes credit denial.

Albert Insurance

Albert Insurance Services, LLC (“AIS”) is a wholly owned subsidiary of Albert that provides insurance quotes and products. All insurance quotes and products provided throughout our services are offered through AIS, which holds a resident insurance license in California (license number: 0L55001) and non-resident licenses in additional states.

As part of our services, premium rates quoted are provided through AIS’s insurance partner agencies, brokers, and/or insurance carriers. The premium rates and recommended coverage amounts displayed are for quoting purposes only and are made for general and informational purposes. AIS does not underwrite any insurance policy described on the App or quoted by our insurance partners.

While AIS works hard to show recommendations that fit your financial situation, any recommendation by AIS of coverages, amounts, rates, limits, terms or services is based solely on the information provided by you in the App. AIS is not responsible for any quotes provided as a result of inaccurate, incomplete, false, or fraudulent information provided by you. Please note that AIS does not make any warranties or representations regarding the quotes, terms, rates, coverage or services offered or made available by using this App. In addition, AIS does not guarantee that quotes, terms, rate, coverage or services offered on the App are the best available. Any quotes displayed are non-binding, and final policy premium for any policy is determined by the underwriting insurance carrier selected by you. All policies applied for through the App are subject to submission of a final application to, and acceptance by, the insurance carrier selected by you. AIS may receive compensation for placement of your insurance from its insurance partners.

YOUR AUTHORIZATION FOR DEBITS AND CREDITS VIA ACH, REAL-TIME PAYMENT OPTION, OR OTHER SIMILAR PAYMENT OPTION

By creating an Albert Account and using any of the Services, you provide your electronic signature to these Terms and you authorize Albert to electronically debit and credit any linked funding source and the Albert Account as it relates to the relevant Service (as described below) via the Automatic Clearing House (“ACH”), real-time payment option, and/or other similar payment option and, if applicable, to correct erroneous debits and credits via ACH, real-time payment option, and/or other similar payment option. Your continued use of any of the Services reaffirms your authorization set forth above and your authorization will remain in full force and effect until rescinded (as set forth below).

With respect to Albert Instant Advance, Albert may initiate a withdrawal from any linked funding source or Albert Cash account for the total amount (cash advance plus any applicable fees or tips) and no earlier than the repayment date as agreed upon when you selected the cash advance. If you have insufficient funds to repay Albert at the time of the original repayment date, you also authorize Albert to debit the full repayment or small amounts from any other Bank Account you linked to Albert, or any Albert accounts, to pay for your cash advance at any time thereafter.

Authorization for Recurring Automatic Payments

With respect to Albert Genius and Protect, Albert will debit your primary bank account or any linked accounts on or after your due date for the Albert Genius Fee Payment until you deactivate or close your Albert account. If your primary bank account has insufficient funds to pay for your Fee Payment, you also authorize Albert to debit any other bank accounts you linked to Albert, or any Albert accounts, to pay for your Fee Payment. Albert will attempt to charge you thirty (30) days after you initially open your account or thirty (30) days after each most recent payment, including recent payments for your Albert Subscription. If you have an annual Albert Genius fee, Albert may adjust your Fee Payment to monthly if your Fee Payment attempt is unsuccessful. Albert may also charge less than the stated Fee Payment amount in the App at its discretion. Your Fee Payment price is subject to change at renewal. You further authorize Albert to initiate credit and debit entries to correct any erroneous credits or debits to any bank accounts used for your Fee Payment. You can view your funding sources in the app on Profile → Linked accounts.

Smart Money Transfers

With respect to the features that determine the amount to transfer to your Albert account (such as Smart Money), the amount and/or the day of the week that we debit your Bank Account and/or Albert Cash account may vary and such debits may be more or less than previous debits. With respect to Smart Money, the amount and/or the day of the week that we debit your Bank Account may vary and such debits may be more or less than previous debits. The range for these transfers is typically $5 to $100 per transfer, but may be up to $350. You have the right to receive notice of any debit that would vary in amount from the previous week’s debit upon request, but you agree that we are only required to provide advance notice if a particular debit from your Bank Account or Albert Cash account would be more than the maximum amount previously authorized by you when enabling the respective feature. To view the maximum amount, please refer to the App. Since our policy is that no single debit will exceed the maximum amount, we do not expect to provide advance notice for any debit from your Bank Account or Albert Cash account as a result of your use of the “smart” features.

Your authorization set forth above may be rescinded only if you notify Albert that you wish to revoke such authorization in the following manner:

• For Albert Savings, turn off automatic savings in the App.
• For Albert Investing, turn off automatic investing in the App.
• For Smart Money, turn off Smart Money in the App.
  • If your Albert Cash account is negative, turn off Smart Money by contacting Genius at 639-37 or support@albert.com.
• For other Services, contact us via the “Contact Support” link in the App.

You must notify us that you are exercising your right to stop a debit or revoke your authorization for automatic debits at least three (3) banking days before the next scheduled debit date. Similarly, if you revoke your authorization via the means above, it may not stop a pending debit transaction for up to three (3) banking days. If you revoke your authorization via the means above, but you do so less than three (3) banking days before the next scheduled debit date, we may nonetheless attempt, in our sole discretion, to cancel that scheduled debit transaction. However, we assume no responsibility for our failure to do so.

You agree to cooperate with us in correcting errors that may occur as part of the services. If you receive funds or a credit in an amount greater than what you are entitled to receive under our services and these Terms, then you agree to immediately return and pay such excess amount to us. You agree that we and our agents may reverse, withdraw or cancel any debit, transaction or item that provided you with funds in error. You agree that an error occurred if we or our agents send any funds to you after we receive evidence indicating that you defrauded us or provided us or our agents with false information. You agree that we may initiate a new ACH, real-time payment option, and/or other similar payment option debit to your Bank Account or Albert Account, as applicable, in an amount equal to such overpayment plus the amount of expenses we incurred in recovering such overpayment, including the amount of your obligations, if any, under the “Indemnity” provision below. This paragraph shall survive termination, discontinuation, or cancelation of any of the Services or your Account for any reason.

Transferring funds

Transferring funds between certain of the Services as well as any of your connected Bank Accounts may involve a transfer to your Albert Cash account before the transfer is complete. For example, a transfer from your Albert Savings account to your Albert Investing Account may involve an intermediary transfer to your Albert Cash account before the funds are ultimately transferred to your Albert Investing Account. Albert may limit the number of fund transfers between such Services in our sole discretion.

FDIC insurance

The funds in your Albert Cash account are held at Sutton Bank and are FDIC-insured on a pass-through basis up to $250,000, subject to the FDIC’s rules concerning deposit insurance. Albert is not a bank and Albert has no ownership of the funds in your Albert Cash account. Banking services associated with the Albert Cash account are provided by Sutton Bank, Member FDIC.

Albert is not itself an FDIC-insured institution. FDIC deposit insurance coverage only protects against the failure of the FDIC-insured depository institution into which Albert deposits your funds for your benefit.

The funds in Albert Savings are held at Coastal Community Bank and Wells Fargo, N.A. and are FDIC-insured on a pass-through basis up to $250,000 per user, subject to the FDIC’s rules about deposit insurance. For example, if you have a separate deposit account in your name at the same bank where Albert stores its pooled deposit accounts, then the FDIC may count the funds in your separate account towards the FDIC’s $250,000 insurance limit. Albert is not itself an FDIC-insured institution. FDIC deposit insurance coverage only protects against the failure of the FDIC-insured depository institution into which Albert deposits your funds for your benefit.

Albert may from time to time move the funds held in Albert Savings to or from other FDIC-insured banks. Your funds and the funds of all other participants in Albert Savings are held in the name of Albert Corporation or one of our partner banks as custodian for your benefit and the benefit of those other participants. Albert’s system keeps track of how much money is yours. You are the legal owner of your money in Albert Savings.

Optional tip

You may provide a voluntary tip to Albert as an Albert user. You will never be denied access to your Albert Account or eligibility for any Albert product for not providing a tip or for the tip amount you choose to provide. Tips are non-refundable and the amount you choose to tip cannot be changed following payment. If you need help selecting a tip amount before confirming or updating your tip amount prior to payment, please text Genius or e-mail support@albert.com. Please see the App for more details on optional tips.

Referral programs

Albert offers various referral programs including but not limited to a program that may provide a cash bonus to you and your friend if you refer someone who signs up for Albert and completes additional actions dependent upon the program. The cash bonus amount and specific terms may vary depending on the referral program and such terms may change and such program may be terminated at any time at Albert’s sole discretion. Please refer to the App for additional details regarding a referral program.

Payments by Albert

Albert may choose to pay you based on the amount of money you hold in the Albert Savings account and the length of time that the money is held in the Albert Savings account. Albert may refer to such payments as “rewards”, “bonuses”, or other labels or designations. Albert may in its sole discretion begin paying such amounts, reduce such payments, change the methods of calculating such payments or discontinue making such payments altogether. Such payments by Albert or commitments to make such payments do not create or imply a debtor/creditor relationship between you and Albert. If Albert chooses to make such payments, then Albert’s obligation, if any, to do so is not guaranteed or insured by the FDIC or any other person. If Albert were to go out of business before paying accrued amounts, you likely would not receive those accrued and unpaid amounts.

Albert may also choose to pay you based on actions you take in the App, such as linking a bank account or signing up for Albert Genius, or other actions to be determined by Albert. Albert may refer to such payments as “bonuses”, “gifts” or other labels or designations. Albert may in its sole discretion begin paying such amounts, reduce such payments, change the methods of calculating such payments or discontinue making such payments altogether. These payments are only valid for bank accounts that have not been used with the App previously, and you are only eligible to receive a single type of payment once.

Payments by Albert may constitute taxable income to you. Albert does not provide any tax advice and we strongly suggest that you consult with your tax adviser on any tax questions.

Non-Albert overdraft and non-sufficient fund fee reimbursements

Albert’s policy is to reimburse overdraft or non-sufficient fund fees (“Overdraft Fees”) charged by your bank or other financial institution as a direct result of automatic withdrawals or automatic payments initiated by Albert for our services from your external Bank Account or other financial institution subject to you providing Albert with documentation reasonably satisfactory to Albert of such Overdraft Fee. For example, automatic Smart Money transfers, automatic payments of Albert Genius Fee Payments or repayments for Albert Instant that result in an Overdraft Fee are eligible for reimbursement from Albert.

Overdraft Fees charged by your bank or other financial institution resulting from a transfer from your Bank Account initiated by you or another authorized signatory either as a withdrawal to an Albert Account or payment for services are ineligible for reimbursement. For example, any transfers initiated by you or another authorized signatory on your Bank Account to an Albert Cash account, Albert Investing Account or Albert Savings account, or for manual payments for Albert Genius or an Albert Instant that result in an Overdraft Fee are ineligible for reimbursement from Albert.

The Albert Account that triggered an eligible Overdraft Fee must be active for you to receive reimbursement for such Overdraft Fee. Requests to reimburse Overdraft Fees must be submitted within ninety (90) days of the original charge to be eligible for reimbursement. No reimbursements will be made for Overdraft Fees incurred as a result of a deactivated Albert Account. The total number of reimbursements by Albert for Overdraft Fees that you may receive in the aggregate is two (2). Reimbursement payment decisions are at our sole discretion, and you are not guaranteed to receive reimbursement.

Account suspension, holds, and termination

Albert and/or one of our partner banks may suspend, restrict, block, freeze, remit or transfer funds from or close any of your accounts with us for any reason with or without notice in our sole discretion, including, without limitation, for suspected fraud, illegal activity, violation of any law, rule, regulation, these Terms or the Account Agreement, in response to a subpoena, court order, governmental order or other similar reason, without being liable to you (excluding any liability owed to you that is unwaivable pursuant to applicable law, rule or regulation). .

If our monitoring of any of your accounts detects any such activity, the funds in any of your accounts or transaction(s) may be subject to a hold pending review of the activity. Albert may require you to produce documents and/or other materials evidencing the validity of the activity or to verify your identity. Funds in any of your accounts with us are subject to hold at Albert’s and/or one of our partner bank’s discretion until the source of such funds and/or activity is properly verified.

If we do freeze your account, we will provide notice to you as soon as reasonably possible. Notice may be made by e-mail or by other means such as via text alerts, in App or other means determined by Albert in our sole discretion and as permitted by applicable law or by updated balance information. We may not provide this notice to you prior to freezing the account or delaying transactions if we believe that such notice could result in a security risk to us or to the owner of the funds in the account. Neither Albert nor our partner banks will be liable for any costs or fees incurred by the delay.

Account dormancy and escheatment

An Account that is inactive for a period of time may be considered dormant and is subject to escheatment. Each state has varying laws as to when an account is subject to escheatment and we may be required to send the balance in your Albert Account to the state of your last known address. We will make all reasonable efforts to contact you before transferring the remaining balance of your Albert Account to the applicable state.

Right to Setoff

We have a legal right to use the money in any of your accounts or any of your other assets with us to pay your debts to us. In addition to this legal right, you give us and our affiliates the contractual right to apply, without demand or prior notice, all or part of the property (including money, certificates of deposit, securities and other investment property, financial assets, etc.) in your accounts with us or any affiliate, against any debt you owe us or our affiliates. This is called “setoff.” This section explains our legal and contractual rights of setoff. If you ever owe us or any of our affiliates any money as a borrower, guarantor, depositor or otherwise, and such amount becomes due to us or our affiliates, or if we reasonably believe that the amount may be owed to us or our affiliates (even if it is ultimately determined that the amount is not owed), we have the right under law and under this Agreement to pay the debt by using the money from any of your accounts or other assets with us or our affiliates. The only exceptions are that this right of setoff does not apply (a) to funds in a Traditional or Roth IRA or other tax-deferred retirement account, (b) when the debtor’s right of withdrawal from the account or access to another asset held with us only arises in a representative capacity, or (c) to a credit card holder’s indebtedness arising from a consumer credit transaction. We will notify you if we have exercised our right to set off. We may setoff the funds in your accounts or other assets with us against any due and payable debt owed to us now or in the future by any of you (any of the account or asset owners) having the right of withdrawal in the accounts or right to the asset, to the extent of such person’s or legal entity’s right to withdraw or obtain the asset. We may use the money from your accounts to pay the debt even if our withdrawal of the money from your accounts results in a loss of interest, an interest penalty, dishonor of checks, or transaction charges. You understand and agree that any such transaction charges will be in addition to any fees assessed to your account for insufficient funds. Additionally, you understand that you may be subject to monetary penalties if a certificate of deposit (time deposit), which has not matured, must be liquidated to cover any overdraft. You agree to hold us, our affiliates, and each of our respective officers, directors, employees and agents harmless from any claim or liability arising as a result of our exercise of our right of setoff. You hereby appoint us as your true and lawful agent and attorney-in-fact, with full power to act in your name and on your behalf, with respect to the execution of all instruments and the taking of all action necessary or desirable to effectuate the rights and remedies provided in this Account Agreement and by applicable law.

Power of attorney

By creating an Albert Account and using the Services, you automatically authorize us (or our third-party service providers) to obtain, without any time limit or the requirement to pay any fees, information about you and your Bank Account from the financial institution holding your Bank Account and other third-party websites and databases (your “Financial Information”) as necessary to provide the Services to you. For the purposes of these Terms and solely to provide the Financial Information to you as part of the Services, you grant Albert a limited power of attorney, and appoint Albert as your attorney-in-fact and agent, to access third-party services, retrieve and use your Financial Information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN ALBERT IS ACCESSING AND RETRIEVING FINANCIAL INFORMATION FROM THIRD-PARTY SERVICES, ALBERT IS ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY THAT OPERATES THE THIRD-PARTY SERVICE.

You agree that other third parties shall be entitled to rely on the foregoing authorization, agency, and power of attorney granted by you. You understand and agree that the Services are not endorsed or sponsored by any third-party account providers accessible through the Services. For Bank Accounts, we make no effort to review information obtained from the financial institution holding your Bank Account and other third-party websites and databases for any purpose, including, but not limited to, accuracy, legality, or non-infringement. As between Albert and our third-party service providers, Albert owns your Financial Information.

Notifications and verification

In order to use the Services, you must provide and verify your cellular phone number, and you must expressly consent to receive text messages relating to the Services at that number. Third-party data and message fees may apply. To verify your cellular phone number, we will send you a code via text message to the cellular phone number you provide, and you must enter that code as instructed by us. If you change your cellular phone number, you must promptly provide and verify your new cellular phone number. You can do this in the App under the Profile section.

As part of your use of the Services, you may receive notifications, alerts, or e-mails about the Services. By providing your cellular phone number, you may receive SMS messages relating to your use of the Services. We will not send you promotional or marketing SMS messages without obtaining your separate, written consent, which is not required for you to use the Services. You agree to the receipt of these communications. To control receipt of these communications, text HELP for help or text STOP to cancel. You are responsible for any messaging or data fees you may be charged by your wireless carrier for receiving SMS notifications. Carriers are not liable for delayed or undelivered messages.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose. If we elect to use Feedback for marketing or advertising purposes, you acknowledge and agree that we may do so in any media format now known or hereafter developed without requiring your pre-approval and you are not entitled to any compensation for such use.

Content and Content rights

For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Account holders (including you) provide to be made available through the Services. Content includes without limitation User Content. User Content does not include Financial Information.

Content ownership, responsibility and removal

Albert does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Albert and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in User Content granted by you

By making any User Content available through any of the Services you hereby grant to Albert a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, publicly perform and distribute your User Content in connection with operating and providing the Services and Content to you and to other Account holders.

You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Albert on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You can remove your User Content by specifically deleting it. However, in certain instances, some of your User Content (such as posts or comments you make) may not be completely removed and copies of your User Content may continue to exist on the Services. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.

Rights in Content granted by Albert

Subject to your compliance with these Terms, Albert grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.

Rights and Terms for App

Rights in App granted by Albert

Subject to your compliance with these Terms, Albert grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Albert reserves all rights in and to the App not expressly granted to you under these Terms.

General prohibitions and Albert’s enforcement rights

You agree not to do any of the following:

• Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
• Use, display, mirror or frame the Services or any individual element within the Services, Albert’s name, any Albert trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Albert’s express written consent;
• Access, tamper with, or use non-public areas of the Services, Albert’s computer systems, or the technical delivery systems of Albert’s providers; Attempt to probe, scan or test the vulnerability of any Albert system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Albert or any of Albert’s providers or any other third party (including another user) to protect the Services or Content;
• Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Albert or other generally available third-party web browsers;
• Send any unsolicited or unauthorized advertising, promotional materials, e-mail, junk mail, spam, chain letters or other form of solicitation; Use any meta tags or other hidden text or metadata utilizing an Albert trademark, logo URL or product name without Albert’s express written consent; Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
• Forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content; Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
• Collect or store any personally identifiable information from the Services from other users of the Services without their express permission; Impersonate or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation or willingly violate, or attempt to violate, the terms of any program offered by Albert or Albert’s partners; or
• Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

Links to third-party websites or resources

The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. Albert does not warrant or guarantee the third-party products or services available through these links, all of which are subject to the respective third party’s terms of use or customer agreement. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

Term

This Agreement Is effective beginning when you accept these Terms or first download, install, access or use the Services, and ending when terminated as described in the Termination Section.

Termination

We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may close your Account at any time in the app by going to Profile → Help center → Close my Albert account; in the app by going to Profile → Genius → Contact Support; by texting Genius at 639-37; or by e-mailing support@albert.com. Once you close your Account, you will no longer have access to Albert Genius. Please note there may be instances in which we are unable to completely deactivate your Account. For example, it is our general policy to not deactivate your Account in the event you still have funds in your Account and have not taken the required steps to properly close your Account and process the return of your funds. Upon any termination, discontinuation or cancelation of the Services or your Account, the following provisions of these Terms will survive, in addition to any other provisions expressly set forth in these Terms: “Your authorization for debits and credits via ACH, real-time payment option, or other similar payment option” (pursuant to the terms set forth in that section, above), “Feedback”, “Content and Content rights”, “Content ownership, responsibility and removal”, “Termination”, “Limitation of liability”, “Dispute resolution by binding arbitration” and “General Terms”.

Warranty disclaimers

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND GUARANTEES REGARDING THE SERVICES, CONTENT OR OTHER SUBJECT MATTER OF THESE TERMS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO: (1) ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS; (2) FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, COMPUTER VIRUS OR WORM OR OTHER DISABLING ROUTINE; (3) AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content or Services. We make no warranty that your participation in or use of the Services will not result in you being charged Overdraft Fees. No oral or written information or advice given by us or our representatives, agents or employees will create a representation, warranty or guarantee or in any way increase the scope of any representation, warranty or guarantee.

USE OF THE SERVICES, THE CONTENT AND ANY INFORMATION OBTAINED THROUGH YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE INFORMATION PROVIDED THROUGH THE SERVICES IS PROVIDED SOLELY FOR INFORMATIONAL PURPOSES. ALBERT AND THE SERVICES ARE NOT ENDORSED BY OR AFFILIATED WITH THE FEDERAL DEPOSIT INSURANCE CORPORATION OR FINRA, AND ALBERT IS NOT A BANK, CREDIT UNION OR OTHER DEPOSITORY INSTITUTION. THE BANKING SERVICES ASSOCIATED WITH YOUR ALBERT CASH ACCOUNT ARE PROVIDED BY SUTTON BANK, MEMBER FDIC. ALBERT SAVINGS ACCOUNTS ARE HELD FOR YOUR BENEFIT AT FDIC-INSURED BANKS, INCLUDING COASTAL COMMUNITY BANK, AND WELLS FARGO, N.A. ALBERT MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES, EXPRESS OR IMPLIED, REGARDING THE RESULTS OR SAVINGS THAT MAY BE OBTAINED THROUGH THE USE OF THE SERVICES. OUR AGENTS, REPRESENTATIVES AND EMPLOYEES PERFORMING THE SERVICES ARE NOT AUTHORIZED TO MAKE ANY CLAIMS OF GUARANTEED SAVINGS OR REPRESENTATIONS OF EXPECTED RESULTS IN THE USE OF ANY OF OUR SERVICES, INCLUDING, WITHOUT LIMITATION, THE BILL REDUCTION SERVICES, ON OUR BEHALF. NO WRITTEN OR VERBAL STATEMENT, EXPRESS OR IMPLIED, FROM OUR AGENTS, REPRESENTATIVES, PARTNERS, CONTRACTORS AND/OR EMPLOYEES SHALL SUPPLEMENT, REMOVE OR AMEND THESE TERMS IN ANY WAY. BEFORE MAKING ANY FINANCIAL DECISIONS OR IMPLEMENTING ANY FINANCIAL STRATEGY, INCLUDING RECOMMENDATIONS OF THIRD PARTIES IDENTIFIED THROUGH THE SERVICES, ALBERT RECOMMENDS THAT YOU OBTAIN ADDITIONAL INFORMATION AND ADVICE OF ACCOUNTANTS OR OTHER FINANCIAL ADVISORS WHO ARE FULLY AWARE OF YOUR INDIVIDUAL CIRCUMSTANCES.

YOU ACKNOWLEDGE THAT ALBERT IS SOLELY AN INTERMEDIARY BETWEEN YOU AND OUR MARKETING PARTNERS FOR WHOM WE DISPLAY OFFERS FOR FINANCIAL PRODUCTS AND SERVICES. ALBERT MAKES NO WARRANTY THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. ALBERT EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE INACCURACY OR INCOMPLETENESS OF ANY SAVINGS ESTIMATES, APPROVAL ODDS, OR RELATED INFORMATION, AVAILABLE THROUGH THE SERVICES OR THE CONTENT; OR THE AVAILABILITY OR LEGALITY OF ANY OF THE OFFERS FROM OUR MARKETING PARTNERS.

Indemnity

You will indemnify and hold harmless Albert, its affiliates, agents, representatives, advisors, employees, consultants, officers, directors, equityholders, lenders, service providers (including CSID), vendors, partners, suppliers and/or any other stakeholders (collectively, “Albert Representatives”) from and against any claims, suits, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content; (ii) your User Content; (iii) your breach or violation of these Terms or any representation or warranty herein contained; (iv) your violation of applicable laws, rules or regulations in connection with your access to or use of the Services or Content; and (v) our use and reliance on the information, authorizations, and consents provided by you pursuant to these Terms.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ALBERT NOR, ANY BANKING SERVICE PROVIDERS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT (TOGETHER WITH THE ALBERT REPRESENTATIVES, EACH, A “CONTENT PROVIDER”) WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ALBERT AND/OR ITS SERVICE PROVIDER(S) HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL ALBERT OR ANY CONTENT PROVIDER BE LIABLE FOR ANY DAMAGE, CLAIM, OR LOSS ARISING OUT OF OR RELATING TO THE ACTIONS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, WITH RESPECT TO THE BILL REDUCTION SERVICES, THE FAILURE OF A PROVIDER TO REDUCE A BILL OR BODILY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, OR LOSS OF DATA, APPLICATIONS, CONTENT, OR OTHER INFORMATION STORED IN CONNECTION WITH A MODIFIED, CANCELED OR DISCONNECTED PROVIDER SERVICE.

IN NO EVENT WILL THE TOTAL LIABILITY OF ALBERT AND/OR ANY CONTENT PROVIDER TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED TWENTY-FIVE DOLLARS ($25).

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ALBERT AND YOU.

Dispute resolution by binding arbitration

YOU HAVE READ THIS SECTION CAREFULLY AND UNDERSTAND THAT IT LIMITS YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN YOU AND ALBERT. YOU UNDERSTAND THAT YOU HAVE THE RIGHT TO REJECT THIS PROVISION AS PROVIDED IN THE SECTION ENTITLED “OPT OUT OF ARBITRATION” BELOW.

Governing law

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

Initial Dispute resolution

Before submitting a claim for arbitration in accordance with this arbitration provision, you and we agree to try, for sixty (60) days, to resolve any Dispute (as defined below) informally. Any party wishing to bring a claim agrees to provide a notice of the Dispute to the other party, which shall include the sender’s name, address and contact information, the facts giving rise to the Dispute, and the relief requested. The notice shall be an individualized claim specific to the individual bringing the claim. Any notice to Albert shall be sent to arbitration@albert.com or regular mail at Attn: Albert Corp, 440 N Barranca Ave #3801 Covina, CA 91723. Any notice sent to you will be sent to the most recent e-mail address Albert has in its records for you. Once the notice is received by the other party, you and we agree to participate and negotiate (personally and, if you and Albert are represented, with counsel) in good faith about the Dispute for sixty (60) days. This personal participation includes a telephone settlement conference between you and Albert if it is requested by the party that receives the notice.

If the Dispute is not resolved within sixty (60) days after receipt of the notice (or a longer period agreed to by the parties), you or Albert may initiate an arbitration or a small claims court proceeding in accordance with these Terms.

Neither party may initiate an arbitration or a small claims court proceeding unless that party has fully complied with this section. If either party violates this section, a court of competent jurisdiction has the authority to enjoin the prosecution of the arbitration or small claims court proceeding, and, unless prohibited by law, no arbitration administrator may accept or administer such arbitration or assess arbitration fees in connection with such arbitration. A party may elect to raise, and seek monetary relief in connection with, non-compliance with this section in arbitration or small claims court.

Agreement to Arbitrate

You, on the one hand, and Albert, on the other, agree that the sole and exclusive forum and remedy for resolution of a Dispute shall be final and binding arbitration pursuant to this section entitled “Dispute resolution by binding arbitration” unless you opt out as provided below. “Dispute” shall include any dispute, claim or controversy arising out of or relating to these Terms and/or the activities or relationships that involve, lead to, or result from these Terms, including our marketing activities and any such dispute, claim or controversy between you, on the one hand, and Albert Representatives, on the other hand, and (except to the extent provided otherwise in the paragraph entitled “NO CLASS ACTIONS”) the validity or enforceability of this “Dispute resolution by binding arbitration” section, any part thereof, or the entire Terms. Disputes will be settled by binding arbitration, except that each party retains the right: (i) to bring or require the other party to bring an individual action in small claims court (a “Small Claims Action”) as set forth in the Small Claims Action section below; (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”); and (iii) to bring an action seeking only injunctive relief.

Small claims action

If either party contends that the amount of a claim in a Dispute is within the jurisdiction of the small claims court (or an equivalent court), it may instruct the arbitration administrator to administratively close the arbitration case, prior to payment of fees, and direct that the claim be filed, if at all, in small claims court. Upon such a request by a party, the arbitration provider shall administratively close the arbitration proceeding. Any dispute about whether a claim qualifies for small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the small claims court lacks jurisdiction over the action. Only in the event that the small claims court determines that it lacks jurisdiction over the Dispute may the arbitration provider reopen the arbitration case. You and we acknowledge that failure to comply with the provisions of this section would irreparably harm the party requesting administrative closure of the arbitration proceeding, and you and Albert agree that a court may issue an order staying the arbitrations (and any obligation to pay arbitration fees) until any disagreements over the provisions of this section are resolved by the court. You and we do not have to arbitrate a small claim that is filed in small claims court, but if that claim is transferred, removed, or appealed to a different court, you or we may elect to compel arbitration. Moreover, if you or we bring any counterclaim or cross-claim that is for more than the small claims court’s jurisdiction, you or we can elect to have the entire claim (including the counterclaim or cross-claim) resolved by arbitration.

Opt out of arbitration

You may opt out of the binding arbitration described in this section by sending Albert written notice of your desire to do so by e-mail at arbitration@albert.com or regular mail at Attn: Albert Corp, 440 N Barranca Ave #3801 Covina, CA 91723 within thirty (30) days following the date you first agree to these Terms (such notice, an “Arbitration Opt-out Notice”). If you don’t provide Albert with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except with regard to a Small Claims Action, IP Protection Action, or to bring an action seeking only injunctive relief, as expressly set forth above.

Judicial forum for Disputes

In the event that (i) you or we bring an IP Protection Action; (ii) you timely provide Albert with an Arbitration Opt-out Notice; or (iii) this “Dispute resolution by binding arbitration” section is found not to apply, the exclusive jurisdiction and venue of any Dispute will be the state and federal courts located in the Central District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts. You and we both further agree to waive our right to a jury trial.

WAIVER OF RIGHT TO LITIGATE

Unless you timely provide Albert with an Arbitration Opt-out Notice, YOU ACKNOWLEDGE AND AGREE THAT YOU AND ALBERT ARE EACH WAIVING THE RIGHT TO LITIGATE A DISPUTE THROUGH A COURT BEFORE A JUDGE OR JURY. THE PARTIES HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THEIR RIGHTS TO LITIGATE SUCH CLAIMS IN A COURT BEFORE A JUDGE OR JURY UPON ELECTION OF ARBITRATION BY ANY PARTY.

Mass Action waiver

The parties expressly waive the right to have any Dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a mass action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any mass action or to award relief to anyone but the individual in arbitration. The parties also expressly waive the right to seek, recover, or obtain any non-individual relief. The parties agree that the definition of a “Mass Action” includes, but is not limited to, instances in which you or Albert are represented by a law firm or collection of law firms that has filed fifty (50) or more arbitration demands of a substantially similar nature against the other party (or against any Albert Representative) within one hundred and eighty (180) days of the arbitration demand filed on your or Albert’s behalf, and the law firm or collection of law firms seeks to simultaneously or collectively administer and/or arbitrate all the arbitration demands in the aggregate. Notwithstanding anything else in these Terms or this arbitration provision, this Mass Action waiver does not prevent you or Albert from participating in a mass settlement of claims.

Notwithstanding any provision to the contrary in the applicable arbitration provider’s rules, the arbitrator shall be empowered to determine whether the party bringing any claim has filed a Mass Action in violation of the Mass Action waiver. For purposes of adjudicating whether a party has violated the Mass Action waiver, the JAMS Mass Arbitration Procedures & Guidelines shall apply. Either party shall raise with the arbitrator or arbitration provider such a dispute within fifteen (15) days of its arising. If such a Dispute arises before an arbitrator has been appointed, the parties agree that (i) a panel of three (3) arbitrators shall be appointed to resolve only disputes concerning whether the party bringing any claim has filed a Mass Action in violation of the Mass Action waiver. Each party shall select one arbitrator from the arbitration provider’s roster to serve as a neutral arbitrator, and these arbitrators shall appoint a third neutral arbitrator. If the parties’ arbitrators cannot agree on a third arbitrator, the arbitration provider will select the third arbitrator; (ii) Albert shall pay any administrative fees or costs incidental to the appointment of arbitrators under this provision, as well as any fees or costs that would not be incurred in a court proceeding, such as payment of the fees of the arbitrators, as well as room rental; (iii) the arbitrators shall issue a written decision with findings of fact and conclusions of law; and (iv) any further arbitration proceedings or assessment of arbitration-related fees shall be stayed pending the arbitrators’ resolution of the parties’ dispute. If the arbitrator or panel of arbitrators determines that you have violated the Mass Action waiver, the parties shall have the opportunity to opt out of arbitration within thirty (30) days of the arbitrator’s or panel of arbitrator’s decision. You may opt out of arbitration by providing written notice of your intention to opt out to the arbitration provider and to Albert, Attn: Albert Corp, 440 N. Barranca Ave #3801, Covina, CA 91723. This written notice must be signed by you, and not any attorney, agent, or other representative of yours. Albert may opt out of arbitration by sending written notice of its intention to opt out to the arbitration provider and to you or your attorney, agent, or representative if you are represented. For the avoidance of doubt, the ability to opt out of arbitration described in this section only applies if the arbitrator or panel of arbitrators determines that you have violated the Mass Action waiver.

NO CLASS ACTIONS

NO ARBITRATION SHALL PROCEED ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS EVEN IF THE DISPUTE OR DISPUTES THAT ARE THE SUBJECT OF THE ARBITRATION HAD PREVIOUSLY BEEN ASSERTED (OR COULD HAVE BEEN ASSERTED) IN A COURT AS CLASS REPRESENTATIVE, OR COLLECTIVE ACTIONS IN A COURT. Unless consented to in writing by all parties to the arbitration, no party to the arbitration may join, consolidate, or otherwise bring claims for or on behalf of two or more individuals or unrelated corporate entities in the same arbitration unless those persons are parties to a single transaction. Unless consented to in writing by all parties to the arbitration, an award in arbitration shall determine the rights and obligations of such parties only, and only with respect to the claims in arbitration, and shall not (a) determine the rights, obligations, or interests of anyone other than all parties to the arbitration, or resolve any Dispute of anyone other than any such party; nor (b) make an award for the benefit of, or against, anyone other than any such party. No administrator or arbitrator shall have the power or authority to waive, modify, or fail to enforce this specific paragraph, and any attempt to do so, whether by rule, policy, arbitration decision or otherwise, shall be invalid and unenforceable. If this specific paragraph is held unenforceable in its entirety, then the entirety of this “Dispute resolution by binding arbitration” section will be deemed void. Except as provided in the preceding sentence, this “Dispute resolution by binding arbitration” section will survive any termination of these Terms.

Arbitration rules

The arbitration will be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”) in accordance with the JAMS Arbitration Rules and Procedures then in effect (“JAMS Rules”), except as modified by this “Dispute resolution by binding arbitration” section. In the case of a conflict between the rules and policies of the administrator and this “Dispute resolution by binding arbitration” section, this “Dispute resolution by binding arbitration” section shall control, subject to countervailing law, unless all parties to the arbitration consent to have the rules and policies of the administrator apply. (JAMS Rules are available at https://www.jamsadr.com/adr-rules-procedures/) In the event that the Mass Action Waiver set forth above is deemed invalid or otherwise unenforceable, arbitration shall be in accordance with the JAMS Mass Arbitration Procedures & Guidelines. The Federal Arbitration Act will govern the interpretation and enforcement of this “Dispute resolution by binding arbitration” section.

Arbitration process

A party who desires to initiate arbitration must provide all other parties with a written demand for arbitration as described in JAMS Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from JAMS’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the demand for arbitration, then JAMS will appoint the arbitrator in accordance with JAMS Rules. No party may initiate arbitration, however, unless that party has completed the initial dispute resolution process set forth above.

Arbitration location and procedure

Unless all parties to an arbitration otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that the parties submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by JAMS Rules. Subject to JAMS Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s decision

The arbitrator will render an award within the time frame specified in JAMS Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Fees

Each party shall pay its own arbitration fees in accordance with JAMS Rules. Each party shall bear the expense of its own attorneys' fees, except as otherwise provided by law. If a statute gives you the right to recover any of these fees, these statutory rights shall apply in the arbitration notwithstanding anything to the contrary herein.

Appeals

Notwithstanding any language to the contrary in these Terms, the parties hereby agree: that the initial arbitration award (the “Underlying Award”) may be appealed pursuant to JAMS’s Appeal Procedures (“Appeal Procedures”); that the Underlying Award rendered by the arbitrator(s) shall, at a minimum, be a reasoned award; and that the Underlying Award shall not be considered final until after the time for filing the notice of appeal pursuant to the Appeal Procedures has expired. Appeals must be initiated within fourteen (14) days of the award becoming final, as set forth in the Appeal Procedures. Following the appeal process the decision rendered by the appeal tribunal may be entered in any court having jurisdiction thereof.

Survival, conflict, severance

This arbitration provision will survive the termination of any agreement you have with Albert and any bankruptcy. In the event of any conflict or inconsistency between this arbitration provision, on the one hand, and the administrator’s rules or these Terms, on the other hand, this arbitration provision will govern. If any part of this arbitration provision is found to be invalid or unenforceable, then that specific part shall be severed, and the rest of this arbitration provision will continue in full force and effect, except that at either your or our election the entire arbitration provision (other than this sentence) may be null and void with respect to any claim asserted on a class, representative or multiple-party basis that does not seek public injunctive relief if the “No Class Actions” or “Mass Action waiver” provisions are held to be invalid with respect to such claim and that determination becomes final after all appeals have been exhausted. If a court decides by means of a final decision, not subject to any further appeal or recourse, that the “No Class Actions” or “Mass Action waiver” provisions are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts. All other disputes shall be arbitrated or litigated in small claims court.

Changes

Notwithstanding the provisions of the “Changes to Terms or Services” section above, if Albert changes this “Dispute resolution by binding arbitration” section (including but not limited to amending, supplementing, or removing any provision herein) after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by e-mail to arbitration@albert.com) within thirty (30) days of the date such change became effective, as indicated in the “Last updated” date above or in the date of Albert’s e-mail to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Albert in accordance with the provisions of this “Dispute resolution by binding arbitration” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms). By not rejecting any change as set forth in this section, you will be bound by the changed Dispute resolution by binding arbitration provision for all Disputes whether they accrued or were asserted before or after the effective date of the change.

General Terms

These Terms constitute the entire and exclusive understanding and agreement between Albert and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Albert and you regarding the Services and Content. Other than as set forth in these Terms, no written or verbal statement, advertisement or production description will contradict, interpret, or supplement these Terms. Each provision of these Terms applies to the fullest extent permitted by applicable law. If any provision of these Terms is held invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Dispute resolution by binding arbitration” section above or by court of competent jurisdiction, but only if you timely opt out of arbitration by sending us an Arbitration Opt-out Notice in accordance with the terms set forth above), that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Albert’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Albert may freely assign or transfer these Terms without restriction, and upon such assignment Albert shall be relieved of any and all duties, obligations, and/or liabilities arising from these Terms. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Albert under these Terms, including those regarding modifications to these Terms, will be given: (i) via e-mail; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted by Albert. If your Albert Savings or Albert Cash account is inactive for an extended period of time and considered by your state's law to be unclaimed or abandoned property, we'll attempt to notify you as required by your state's law. If, following our attempt to notify you, there's no activity in your account, we'll transfer those funds to the appropriate state government agency in accordance with applicable law.

All third-party names, trademarks, and service marks (including any logos and icons) (together, “Marks”) that are displayed on the Site or in the App are the property of their respective owners. Unless specifically and expressly identified as such, Albert’s use of such Marks does not indicate any relationship with, sponsorship by, affiliation with or endorsement by the owners of such Marks and Albert.

The Content Providers are third-party beneficiaries to the applicable sections of these Terms. No provision of these Terms provides any other person or entity not a party to these Terms with any remedy, claim, liability, reimbursement or cause of action or creates any other third-party beneficiary rights.

Albert’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision (i) will be effective only if in writing and signed by a duly authorized representative of Albert; and (ii) shall not invalidate these Terms or be considered a waiver of any other right or provision. Any delay in pursuing any remedy or in insisting upon full performance for any breach or failure of any covenant, condition or promise shall not prevent us from later pursuing any remedies or insisting upon full performance for the same or any similar breach or failure. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

The headings contained in these Terms are for reference purposes only and shall not affect in any way the meaning or interpretation of these Terms.

These Terms may be published in a number of languages for information purposes and ease of access by users. It is only the English version that is the legal basis of the relationship between Albert and you, and in case of any discrepancy between a non-English version, if any, and the English version of these Terms, the English version shall prevail. 

Contact information

If you have any questions or wish to advise Albert of any errors or concerns, please contact us via the “Contact Support” link in the App, texting us at 639-37, or by e-mailing support@albert.com.

For complaints, please fill out this form or contact us directly at complaints@albert.com. We will respond within ten (10) business days and aim to provide resolution to your complaint within thirty (30) calendar days.