Can I get a refund for Albert Genius?

If you’re on a yearly Genius plan and you cancel within a month of signing up, you will receive a full refund. If you cancel after the first month, you will receive a prorated refund. Your signing bonus will also be reclaimed as part of your cancellation.

If you have withdrawn your annual bonus from Savings before canceling, that amount will be deducted from the refund issued.

Things to note:

We do not offer refunds if you’re on a monthly Genius plan.

If you previously spoke to a support team member about canceling your subscription and you were still charged, we apologize for the error. Please contact Albert support again to complete your cancellation request.

Pausing Savings or hiding an account does not cancel Genius.

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Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits to Albert Cash accounts on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date. Cash back terms apply. See app for details. Savings bonus may vary. Download to see if you qualify for Albert Instant. Repay the Instant advance with your next paycheck. Fees may apply. When you join Albert, you’ll set up an Albert Cash account and a 30-day trial for Albert Genius as part of the sign-up process. If you cancel within 30 days of signing up, you will not be charged for your subscription. Your subscription will auto-renew until canceled. Even if you cancel, you can continue to access Albert Cash and Instant. If you cancel, you will lose certain benefits associated with your Genius subscription, such as Investing, access to Albert’s financial experts, free in-network ATM withdrawals, and more.

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