If you signed up for an annual subscription for Albert Genius and you cancel within a month of signing up, you will receive a full refund. If you cancel after the first month, you will see a refund prorated for the monthly total remaining in your Albert Genius subscription. The bonus you received from signing up for an annual plan will be be canceled.
*If you have withdrawn your annual bonus from Albert Savings before cancelling, that amount will be deducted from the refund issued.
We do not offer refunds for monthly Genius subscription charges. If you previously spoke to a support staff member about cancelling your subscription and you were still charged, please contact Support.
*To clarify, pausing Albert Savings or hiding an account does not cancel Albert Genius